Freedome not connecting

I  live in Qatar. For the last week, Freedome is not connecting to any location on all my devices. Can anyone help?

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  • LakshLaksh Posts: 4,435 Community Manager

    Hi Ady11,

     

    Do you see any error message when you try to connect? Were you able to connect before successfully?

  • Ady11Ady11 Posts: 4

    Dear Laksh,

    I have been using Freedome for more than 2 years. I didn't receive any message. It's only not connecting on my android mobile since last Sunday. I downloaded another VPN which is working properly. I prefer to stick to Freedome if the problem can be fixed

  • LakshLaksh Posts: 4,435 Community Manager

    Hi Ady11,

     

    So, the issue is persisting only with the Android mobile? Does the other devices connect now?

     

    May I know what is the version of Freedome installed on the Android mobile? Is there any new update pending for Freedome on the Android mobile?

     

  • Ady11Ady11 Posts: 4

    I have the 2.4.3.6800 version.

    I have the app only on my samsung devices and not working

  • Ady11Ady11 Posts: 4

    Thank you for your reply.

    This is not a good news

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