Laptop unusably slow with Internet Security 2012 switched on

mikew5163
mikew5163 Posts: 5
in F-Secure SAFE

Hi,

 

I have a Sony Vaio laptop with Internet Security 2012 installed.  Up until about 4 or 5 days ago it was working fine.  Now the machine is unusably slow, and there is constant disk activity (but very low processor usage).  If I turn Computer Security off it's fine again.  Whilst it was off I checked for F-secure updates and one was installed.  But the machine is still the same when I turn Computer Security on again.

 

Any ideas?  Should I completely reinstall Internet Security?

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Comments

  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser

    Hi,

    create a diagostics, while the problem appears and submit a support request.

    BR

     

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  • mikew5163
    mikew5163 Posts: 5

    If I can get the machine to actually respond, I will!  But it is absolutely crawling along whilst computer security is on.  Also, Windows Action Centre is reporting that virus protection is off, when in fact it is on - is this relevant I wonder?

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  • mikew5163
    mikew5163 Posts: 5

    Ok, I've just spent an hour and a half generating the report, created a support ticket and all I got was an error page back from the f-secure site.  Tried twice and got the same result.

     

    I've spent the whole day on this now and I'm very close to just removing f-secure and putting something else in its place.

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  • mikew5163
    mikew5163 Posts: 5

    Update - I eventually uninstalled F-Secure completely and re-installed.  It's now working fine - fingers crossed it stays that way!

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  • nayan007
    nayan007 Posts: 48

    Hi, It is nice to hear that again it started working

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  • MG
    MG Posts: 9

    Dear ,

     

    Simply reinstall the F-Secure IS 2012 it will work fine.

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