F-Secure Mobile Security - licence date have changed
alainbadan
Posts: 10
Hello,
My F-Secure Mobile Security - licence date have changed from april 22.2018 to january 13.2018.
So without any reason I loose more than 3 months.
Can you explain me why ?
If it is your policy I will certainly look for a more honest mobile security provider.
Waiting for your reply.
Regards, Alain.
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Hello,
Sorry for my reply. I'm only F-Secure user (their home solutions).
but some points to discuss:
--> maybe good to contact direct F-Secure Support Channels (chat or phone):
https://www.f-secure.com/en/web/home_global/contact-support
(or your local F-Secure website)
Because Support Agents are certified for providing help/check about your subscription-state.
--> based on next topic:
https://community.f-secure.com/t5/F-Secure-SAFE/Difference-between-Mobile/m-p/92831
F-Secure Mobile Security is not available directly. But for 'renewal'-meanings OR as business solution.
Does it valid for your experience? And does your experience about 'home'-version of F-Secure Mobile Security?
Thanks!
If they don't solve this problem my next mobile security will not be F-secure.
Hello,
Not always - but quite often.
For example, current state of chat (with my try) is available:
https://www.f-secure.com/en/web/home_global/contact-support
it possible that then it switch to some more troubles - but good to re-check multiple tries.
By design -> it should work with noted 'local' hours (for phone-support). and "home_global" can be with unexpected available-status for some of locations.
// if it will be not an option - so - maybe F-Secure Community Managers with abilities to help with communications (but it can be with delay compared to own tries to hit the chat).
// also maybe possible to re-check that your installation is not switched to trial-mode. And not possible to enter/activate your license-key (with proper expiration-count). OR to do reinstallation and activate Mobile Security with your subscription (and not as trial-time).
Thanks!
I have been wondering your case - never heard like this?!?
For checking the subscription dates:
- have you any email about subscription left?
- if buy in Google Play > own apps > installed > how does Mobile Security seems there? Dates?
I'm sure, that some reason has to be.
Näsäviisas
Hi alainbadan,
Were you able to get in touch with our chat support?
Hello Laksh,
Yes it's on the way. Thank you.
It was ok until few day ago. Then for no reason the date changed. It's strange...
Hello,
Any update about my expiry date problem ?
Below a copy of my Google Play receipt:
Vous avez effectué un achat auprès de F-Secure Corporation sur Google Play.
Numéro de commande : GPA.3355-4824-5931-20716
Date de la commande : 24 oct. 2017 09:01:23 CEST
Article Prix
6 mois - F-Secure Mobile Security (F-Secure Mobile Security) CHF 9.20
Montant total : CHF 9.20
So the validity is up to april 24. 2018
Waiting for your reply
Regards, Alain
I am still waiting for your email to change the expiration date of my F-secure Mobile Security application from january 13 to the normal date april 24.2018.
BTW why have you deleted my last post ?
I am getting very suspicious.
Hello Alain,
Your previous message was automatically sent to quarantine(no active human moderation here). I am however reluctant to restore it because it contains some PII. There is not such a censorship in our community I assure you. But you are right to stay vigilant.
I checked on your support ticket and it seems that we are processing it internally and I trust the support agent in charge of it will get back to you once it is fixed.