F-Secure Mobile Security - licence date have changed

alainbadan
alainbadan Posts: 10 Observer
in Web Browsing

Hello,

My F-Secure Mobile Security - licence date have changed from april 22.2018 to january 13.2018.

So without any reason I loose more than 3 months.

Can you explain me why ?

If it is your policy I will certainly look for a more honest mobile security provider.

Waiting for your reply.

Regards, Alain.

 

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Comments

  • Ukko
    Ukko Posts: 3,727 Superuser

    Hello,

     

    Sorry for my reply. I'm only F-Secure user (their home solutions).

     

    but some points to discuss:

     

    --> maybe good to contact direct F-Secure Support Channels (chat or phone):
    https://www.f-secure.com/en/web/home_global/contact-support

    (or your local F-Secure website)

     

    Because Support Agents are certified for providing help/check about your subscription-state.

     

    --> based on next topic:

    https://community.f-secure.com/t5/F-Secure-SAFE/Difference-between-Mobile/m-p/92831

    F-Secure Mobile Security is not available directly. But for 'renewal'-meanings OR as business solution.

    Does it valid for your experience? And does your experience about 'home'-version of F-Secure Mobile Security?

     

    Thanks!

    2Like Awesome
  • alainbadan
    alainbadan Posts: 10 Observer
    Thanks. But their chat is always off, they have no contact form and I don't want to spend money on a phone call for their mistake.
    If they don't solve this problem my next mobile security will not be F-secure.
    1Like Awesome
  • Ukko
    Ukko Posts: 3,727 Superuser

    Hello,

     

    Not always - but quite often.

    For example, current state of chat (with my try) is available:

    https://www.f-secure.com/en/web/home_global/contact-support

     

    it possible that then it switch to some more troubles - but good to re-check multiple tries.

    By design -> it should work with noted 'local' hours (for phone-support). and "home_global" can be with unexpected available-status for some of locations.

     

    // if it will be not an option - so - maybe F-Secure Community Managers with abilities to help with communications (but it can be with delay compared to own tries to hit the chat).

     

    // also maybe possible to re-check that your installation is not switched to trial-mode. And not possible to enter/activate your license-key (with proper expiration-count). OR to do reinstallation and activate Mobile Security with your subscription (and not as trial-time).

     

    Thanks!

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  • Näsäviisas
    Näsäviisas Posts: 784 Superuser
    @alainbadan

    I have been wondering your case - never heard like this?!?
    For checking the subscription dates:
    - have you any email about subscription left?
    - if buy in Google Play > own apps > installed > how does Mobile Security seems there? Dates?
    I'm sure, that some reason has to be.

    Näsäviisas

    1Like Awesome
  • [Deleted User]
    [Deleted User] Posts: 0

    Hi alainbadan,

     

    Were you able to get in touch with our chat support?

     

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  • alainbadan
    alainbadan Posts: 10 Observer

    Hello Laksh,

    Yes it's on the way. Thank you.

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  • alainbadan
    alainbadan Posts: 10 Observer
    They said they will send me an email. They have to change this expiration date. I have the proff of the expiration date in my Google purchase confirmation.
    It was ok until few day ago. Then for no reason the date changed. It's strange...
    1Like Awesome
  • alainbadan
    alainbadan Posts: 10 Observer

    Hello,

     

    Any update about my expiry date problem ?

     

    Below a copy of my Google Play receipt:

     

    Vous avez effectué un achat auprès de F-Secure Corporation sur Google Play.

    Numéro de commande : GPA.3355-4824-5931-20716
    Date de la commande : 24 oct. 2017 09:01:23 CEST
    Article    Prix

    6 mois - F-Secure Mobile Security (F-Secure Mobile Security)    CHF 9.20
    Montant total : CHF 9.20

     

    So the validity is up to april 24. 2018

     

    Waiting for your reply

     

    Regards, Alain

     

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  • alainbadan
    alainbadan Posts: 10 Observer
    Hello,

    I am still waiting for your email to change the expiration date of my F-secure Mobile Security application from january 13 to the normal date april 24.2018.

    BTW why have you deleted my last post ?

    I am getting very suspicious.
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  • [Deleted User]
    [Deleted User] Posts: 0

    Hello Alain, 

     

    Your previous message was automatically sent to quarantine(no active human moderation here). I am however reluctant to restore it because it contains some PII. There is not such a censorship in our community I assure you. But you are right to stay vigilant. 

     

    I checked on your support ticket and it seems that we are processing it internally and I trust the support agent in charge of it will get back to you once it is fixed. 

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