Why I cannot get free for 12 months?

https://campaigns.f-secure.com/safe/virgin-mobile/en_GB/

 

I have follow this website and creat an account, but my period is valid until 03/01/2018.
Can you give back 12 months to me?

Answers

  • UkkoUkko Posts: 2,936

    Hello,

     

    Sorry for my reply. I'm only F-Secure user (their home solutions).

     

    Maybe situation based on points like:

     

    --> this promo-campaign is not valid anymore; not likely (because next point);

     

    --> limited to virgin-customers; not likely (because next point) but should;

     

    --> your account is not registered from this promo page (OR maybe was activated before?!);

    Or something was blocked during registration (scripts, cookies or something else) -> as result registration is not pointed to such promo.

     

    --> for clarification good to contact direct F-Secure Support Channels:

    https://www.f-secure.com/en/web/home_global/contact-support


    I able to think that it should be possible to register and to get year. But not sure - if it will be valid later.

     

    Thanks!

  • LakshLaksh Posts: 4,426

    Hi Alanwong46,

     

    As Ukko has mentioned, are you a Virgin Media customer? In order to benefit from Virgin Media's offer, you will need to create a new account through the links provided by Virgin Media.

     

This discussion has been closed.