Renew F-Secure SAFE for 24 months

I've expired my 30 day trial, and now I would like to buy SAFE for 24 months. When I go to buy F-Secure SAFE, I can select a license period of 24 months.

 

When I proceed with the order and enter my e-mail into order details, I get prompted to login to my existing account.

 

After doing so, I am forwarded to My F-Secure. When I try to renew my subscription from there, I cannot change the license period. I can only change the number of devices I want to protect.

 

How can I buy a subscription of 24 months without making a new account?

Best Answer

  • UkkoUkko Posts: 2,945
    Accepted Answer

    Hello,

     

    Sorry for my ask.

    What will be if you: 'firstly' logging to My F-Secure Account and then choose "order" from portal (?!).

    It will be anyway with such stuck?

     

    Maybe required to clear cache/cookies (or to use "InPrivate"-mode or so);


    Also maybe there is certain setting and specific for certain location, but I did next check steps:

     

    --> Registered trial account for F-Secure SAFE;

    --> I'm logged under My F-Secure Account portal (first time);

    I able to choose "Kjøpe nå" (as 'Buy now'-button) or from "Order'n'Payments" - which work as next URL:

    https://my.f-secure.com/portal/purchase/initial

     

    --> Such URL with my brief try as under your first screenshot. And looks like that it possible to proceed next with 'save' for setting about two years.

     

    Thanks!

Answers

  • Even if I first log in to My F-Secure, and then start a purchase from F-Secure portal, the order form asks me to log in when I enter my e-mail address.

     

    In My F-Secure landing page, as well as under "Order and Payments", the button says "Renew now" instead of "Buy now", and the URL I am directed is https://my.f-secure.com/portal/prepaid/upgrade/[some_numbers].  However, when I visit https://my.f-secure.com/portal/purchase/initial after logging in, I can actually change the license period.

     

    I made a purchase with 24 months as the license period, and on return to My F-Secure I was informed that my subscription was renewed. I am still baffled why on earth it is not possible to select a 24 month license period when renewing a subscription.

    Ukko
  • UkkoUkko Posts: 2,945

    LordJebe wrote:

    Even if I first log in to My F-Secure, and then start a purchase from F-Secure portal, the order form asks me to log in when I enter my e-mail address.

     

    In My F-Secure landing page, as well as under "Order and Payments", the button says "Renew now" instead of "Buy now", and the URL I am directed is https://my.f-secure.com/portal/prepaid/upgrade/[some_numbers].  However, when I visit https://my.f-secure.com/portal/purchase/initial after logging in, I can actually change the license period.

     

    I made a purchase with 24 months as the license period, and on return to My F-Secure I was informed that my subscription was renewed. I am still baffled why on earth it is not possible to select a 24 month license period when renewing a subscription.


    Hello,

     

    Sorry for my reply (I'm also only F-Secure user; their home solutions); Only as unofficial suggestions.

     

    I feel small difference: because when I 'log in to My F-Secure and then start purchase from F-Secure portal' -> the order form already filled with my 'data' and do not ask for re-login (or so). But I did not purchase (after redirect to payment system) - if stuck step happened there.

     

    So, since there some other different points -> maybe your account is connected to certain specific promo/local-setting or something else (with reduced-price or branding/customization; special offers or type of subscription).

     

    I able to get the "Renew"-button too. After using such page:

    https://www.f-secure.com/en/web/home_global/renew

    Where "F-Secure SAFE" with certain URL-parameter (which most likely do the change for "button"-name);

     

    And I re-check additionally (to fresh trial account) with:

     

    --> my 'active' F-Secure Total subscription;

    --> my 'expired' F-Secure SAFE account;

     

    With all of this situations (and both buttons like "Renew" or "Buy") -> my URL for button is not changed (not as 'prepaid/upgrade/hash'); And, as result, available to choose two years too (when renewing a subscription).

     

    Anyway -> good that your situation is sorted. And will be nice if such 'steps' do not break any designs! :)

     

    Thanks!

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