Renew F-Secure SAFE for 24 months

LordJebe

I've expired my 30 day trial, and now I would like to buy SAFE for 24 months. When I go to buy F-Secure SAFE, I can select a license period of 24 months.

 

When I proceed with the order and enter my e-mail into order details, I get prompted to login to my existing account.

 

After doing so, I am forwarded to My F-Secure. When I try to renew my subscription from there, I cannot change the license period. I can only change the number of devices I want to protect.

 

How can I buy a subscription of 24 months without making a new account?

Ukko

Hello,

 

Sorry for my ask.

What will be if you: 'firstly' logging to My F-Secure Account and then choose "order" from portal (?!).

It will be anyway with such stuck?

 

Maybe required to clear cache/cookies (or to use "InPrivate"-mode or so);

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Also maybe there is certain setting and specific for certain location, but I did next check steps:

 

--> Registered trial account for F-Secure SAFE;

--> I'm logged under My F-Secure Account portal (first time);

I able to choose "Kjøpe nå" (as 'Buy now'-button) or from "Order'n'Payments" - which work as next URL:

https://my.f-secure.com/portal/purchase/initial

 

--> Such URL with my brief try as under your first screenshot. And looks like that it possible to proceed next with 'save' for setting about two years.

 

Thanks!

LordJebe

Even if I first log in to My F-Secure, and then start a purchase from F-Secure portal, the order form asks me to log in when I enter my e-mail address.

 

In My F-Secure landing page, as well as under "Order and Payments", the button says "Renew now" instead of "Buy now", and the URL I am directed is https://my.f-secure.com/portal/prepaid/upgrade/[some_numbers].  However, when I visit https://my.f-secure.com/portal/purchase/initial after logging in, I can actually change the license period.

 

I made a purchase with 24 months as the license period, and on return to My F-Secure I was informed that my subscription was renewed. I am still baffled why on earth it is not possible to select a 24 month license period when renewing a subscription.

Ukko

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LordJebe wrote:

Even if I first log in to My F-Secure, and then start a purchase from F-Secure portal, the order form asks me to log in when I enter my e-mail address.

 

In My F-Secure landing page, as well as under "Order and Payments", the button says "Renew now" instead of "Buy now", and the URL I am directed is https://my.f-secure.com/portal/prepaid/upgrade/[some_numbers].  However, when I visit https://my.f-secure.com/portal/purchase/initial after logging in, I can actually change the license period.

 

I made a purchase with 24 months as the license period, and on return to My F-Secure I was informed that my subscription was renewed. I am still baffled why on earth it is not possible to select a 24 month license period when renewing a subscription.

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Hello,

 

Sorry for my reply (I'm also only F-Secure user; their home solutions); Only as unofficial suggestions.

 

I feel small difference: because when I 'log in to My F-Secure and then start purchase from F-Secure portal' -> the order form already filled with my 'data' and do not ask for re-login (or so). But I did not purchase (after redirect to payment system) - if stuck step happened there.

 

So, since there some other different points -> maybe your account is connected to certain specific promo/local-setting or something else (with reduced-price or branding/customization; special offers or type of subscription).

 

I able to get the "Renew"-button too. After using such page:

https://www.f-secure.com/en/web/home_global/renew

Where "F-Secure SAFE" with certain URL-parameter (which most likely do the change for "button"-name);

 

And I re-check additionally (to fresh trial account) with:

 

--> my 'active' F-Secure Total subscription;

--> my 'expired' F-Secure SAFE account;

 

With all of this situations (and both buttons like "Renew" or "Buy") -> my URL for button is not changed (not as 'prepaid/upgrade/hash'); And, as result, available to choose two years too (when renewing a subscription).

 

Anyway -> good that your situation is sorted. And will be nice if such 'steps' do not break any designs!

 

Thanks!