Supersafe virus-scan keeps finding the same harmful items despite clean-up
Hello, can anyone advise?
A recent virus-scan found two harmful items on my laptop.
After choosing to 'clean up' the items and re-starting the laptop to complete the clean-up with no errors showing up, I re-ran the virus-scan to ensure that the harmful items had been removed - however, the same two harmful items were still being found.
This time, I decided to choose to 'delete' the items.
After re-starting again, another virus-scan found both items yet again.
I have repeated the process a few more times - yet each subsequent virus-scan find the same two items each time.
Can anyone shed any light on why this keeps happening?
It's not clear to me whether the harmful items are still a risk to my laptop or if they have been rendered harmless by Supersafe.
Many thanks.
JTB
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@JBYLO wrote:Hello, can anyone advise?
A recent virus-scan found two harmful items on my laptop.
After choosing to 'clean up' the items and re-starting the laptop to complete the clean-up with no errors showing up, I re-ran the virus-scan to ensure that the harmful items had been removed - however, the same two harmful items were still being found.
This time, I decided to choose to 'delete' the items.
After re-starting again, another virus-scan found both items yet again.
I have repeated the process a few more times - yet each subsequent virus-scan find the same two items each time.Can anyone shed any light on why this keeps happening?
It's not clear to me whether the harmful items are still a risk to my laptop or if they have been rendered harmless by Supersafe.Many thanks.
JTB
Hello,
Just as another suggestion (compare to proper certified help from your ISP or so):
--> possible to re-check just 'destination/path' of such items. Does it temp-folder? If so -> maybe something do re-create/re-download such files;
--> possible to try manually remove this files (maybe scan just marked it as clean/delete option - but not possible to perform this by some reasons); And/or re-sure that there is no any of 'shadow/recovery' features under system (as restore files under system);
So -> generally good to know things like:
--> Detection-name for this files;
--> Filenames and destination;
Maybe some users able to create some advices based on this.
Thanks!
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Sorry for the delay in replying.
After airing this issue on the TalkTalk Community forum...
Restoring to earlier restore points did not work.
So I installed the 14-day trial Malwarebytes 3 that was suggested - and a scan identified...139 threats (including the two items that kept recurring) which I subsequently quarantined.
For good measure, I then removed and re-installed the F-Secure TalkTalk Supersafe boost with the F-Secure removal tool that was suggested and re-installed it - and this time the scan was clean.At last, solved! - Many thanks for all the replies I had on this issue.
Regards
JTBylo
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