Freedom activation

I have a subscription on my iPhone and Macbook (which is in another country) 

I want to activate my other macbook onto my subscription, but cannot find my account details.

Using this login in detail says I have no subscription, but on my iPhone, it says my subscription ends at the end of November.

 

Logging in should be easy here, but its difficult.

 

Help?

Comments

  • UkkoUkko Posts: 2,969 Superuser

    Hello,

     

    Maybe direct F-Secure Support Channels (chat/phone) with abilities to recover your subscription's information (or activation key):

    https://www.f-secure.com/en/web/home_global/contact-support


    But good to re-check things like:

     

    --> does your experience about (Multi-platform, multi-device subscriptions) or about (App store subscriptions):

    https://community.f-secure.com/t5/F-Secure/Freedome-VPN-subscription/ta-p/91879

     

    --> you have to use your account (login?!) only about F-Secure Total (SAFE+Freedome solutions) or if Freedome provided by some other companies (?!);

    If your experience about F-Secure Freedome VPN (only) -> most likely required to use certain 'activation key' (or voucher) - which possible to find under documentation/letters about purchase (multi-platform subscription);

    https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/75822

     

    And about potential option transfer "subscription from AppStores to Multi-platform subscription":

    https://community.f-secure.com/t5/F-Secure/Can-I-transfer-a-subscription/ta-p/81642

     

    If such knowledgebase articles and suggestions do not helpful/useful for re-understanding about fix-steps; Probably good to contact direct F-Secure Support Channels for certified advices. If you purchased Freedome from other websites/companies (not directly from F-Secure) -> maybe possible to re-ask them about your subscription's data;

     

    Thanks!

  • LakshLaksh Posts: 4,430 Community Manager

    Hi Stippidoo,

     

    If it is a multi-device subscription purchased from F-Secure directly, you can locate the license details from your email. Please try to search the email for your license code.

  • I cannot find it.

  • Hi Stippidoo

    This is my way to find a lost email,
    use a certain word when searching, for example f-secure. In this case.
    If you have hundreds of emails, it is hard to find the right one.
    If you have deleted that email - so it might be a lesson, how to handle important emails.

    🔍 good luck!
    Näsäviisas
  • Thank you for the lesson on condissention, top marks for you.

     

  • LakshLaksh Posts: 4,430 Community Manager

    Hi Stippidoo,

     

    I have asked the support team to resend your order email which would have the subscription details. Could you please check  your email address for the order email?

This discussion has been closed.