Freedom activation

Stippidoo Posts: 7 New Member

I have a subscription on my iPhone and Macbook (which is in another country) 

I want to activate my other macbook onto my subscription, but cannot find my account details.

Using this login in detail says I have no subscription, but on my iPhone, it says my subscription ends at the end of November.


Logging in should be easy here, but its difficult.




  • Ukko
    Ukko Posts: 3,497 Superuser



    Maybe direct F-Secure Support Channels (chat/phone) with abilities to recover your subscription's information (or activation key):

    But good to re-check things like:


    --> does your experience about (Multi-platform, multi-device subscriptions) or about (App store subscriptions):


    --> you have to use your account (login?!) only about F-Secure Total (SAFE+Freedome solutions) or if Freedome provided by some other companies (?!);

    If your experience about F-Secure Freedome VPN (only) -> most likely required to use certain 'activation key' (or voucher) - which possible to find under documentation/letters about purchase (multi-platform subscription);


    And about potential option transfer "subscription from AppStores to Multi-platform subscription":


    If such knowledgebase articles and suggestions do not helpful/useful for re-understanding about fix-steps; Probably good to contact direct F-Secure Support Channels for certified advices. If you purchased Freedome from other websites/companies (not directly from F-Secure) -> maybe possible to re-ask them about your subscription's data;



  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi Stippidoo,


    If it is a multi-device subscription purchased from F-Secure directly, you can locate the license details from your email. Please try to search the email for your license code.

  • Stippidoo
    Stippidoo Posts: 7 New Member

    I cannot find it.

  • Näsäviisas
    Näsäviisas Posts: 784 Superuser
    Hi Stippidoo

    This is my way to find a lost email,
    use a certain word when searching, for example f-secure. In this case.
    If you have hundreds of emails, it is hard to find the right one.
    If you have deleted that email - so it might be a lesson, how to handle important emails.

    🔍 good luck!
  • Stippidoo
    Stippidoo Posts: 7 New Member

    Thank you for the lesson on condissention, top marks for you.


  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi Stippidoo,


    I have asked the support team to resend your order email which would have the subscription details. Could you please check  your email address for the order email?

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