SMTP error

Hello,

I can't send email with protection on (it's ok without protection).

I'm not using my ISP's smtp. I tried smtp port 465 and 965 with no succes.

I'm getting the message 550.5.5.0 service refused (Outlook client)

Is there somebody who can help me ?

Thanks in advance

Philippe F

Lyon - France

 

Freedom version 1.20.3671.0

Comments

  • Hello P.

    - 550.5.5.0 is fatal error message
    - document about SMTP:
    https://community.f-secure.com/t5/Business/SMTP-transfer-denied-with-error/ta-p/21042
    - changes in Outlook:server&clients lately?
    - there is an option in Freedome > setup > apps passing by VPN > Outlook, if you trust in
    Outlook, I mean safety

    Näsäviisas

    Ukko
  • More info for Philippe

    How to send emails: click the link >
    https://community.f-secure.com/t5/F-Secure/How-can-I-send-emails-when/ta-p/81640

    Näsäviisas
    Ukko
  • Hello Näsäviisas,

    Thanks for helping me but I'm not seing setup for apps by passing by VPN

    Philippe.

     

    2017-09-17_10h09_07.png

  • Hello Näsäviisas,

    Thanks for helping me but I'm not seing setup for apps by passing by VPN

    Philippe.

     

    2017-09-17_10h09_07.png

  • Hello Näsäviisas,

    Thanks for helping me but I'm not seing setup for apps by passing by VPN

    Philippe.

     

    2017-09-17_10h09_07.png

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Philippe,

     

    Please have a look at this article to know more about how to send emails with Freedome on. Taking an excerpt from the article, 'If the port change was not enough to get email working, please consult your ISP's documentation or support pages for instructions on what settings you need to change on your device. As this is a ISP specific configuration change, we are unable to give detailed instructions that apply to all our users.'

     

    Hi @Näsäviisas,

     

    The article mentioned in your first reply, belongs to a different Business product of F-Secure called IGK and that would not be applicable for Freedome.

  • Hello,

    I have already read this article and it didn't help me. SMTP's server I'm using is not one of my Internet Provider. So my email are not blocked by my ISP and I can't ask it for specific configuration change. My email provider can't also give me some help.

    Thanks

    Philippe

  • LakshLaksh Posts: 4,432 Community Manager

    Hi Philippe,

     

    You might have to figure out the address and the port for the authenticated SMTP from your mail provider. It is also possible that the provider accepts e-mails only from the provider’s network. In that case, you're unable to use Freedome when sending e-mails.

This discussion has been closed.