Re: Banking

Bajron

Hi,

I think I have a problem with Banking Protection - usually when I launched a bank website, the Protection was launched as well automatically and connection to other websites was stopped. Yesterday there were some system (Win7) updates on my PC and today I entered a bank login website and nothing happened. I checked the F-Secure status - the protection is on and it's the latest version of F-Secure (16.5). Do you Guys know about any change with launching the Banking Protection?

Thanks!

Ukko

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@Bajron wrote:

Hi,

I think I have a problem with Banking Protection - usually when I launched a bank website, the Protection was launched as well automatically and connection to other websites was stopped. Yesterday there were some system (Win7) updates on my PC and today I entered a bank login website and nothing happened. I checked the F-Secure status - the protection is on and it's the latest version of F-Secure (16.5). Do you Guys know about any change with launching the Banking Protection?

Thanks!

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Hello,

 

Maybe good to know Banking website URL (?!) - so will be possible to re-check with own systems.

Basically: good to re-check that URL is still valid one; URL is under HTTPS; URL did not trigger Banking Protection session with any of installed browsers;

 

For certified help/investigation: good to contact direct F-Secure Support Channels (chat/phone);

https://www.f-secure.com/en/web/home_global/contact-support

 

Thanks!

Bajron

The URLs (I checked it with 2 different banks websites) are correct, preceded by https, the links are stored in Favs, so there was no mistyping. I tried to log in using Firefox and Internet Explorer. But anyway, if you say, there was some kind of a global issue, I'll check it later on, hopefully it'll work today evening or tomorrow. Thanks, Mate

Simon

Have you rebooted the machine since the updates?  If not, that may help.  

Ukko

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@Bajron wrote:
The URLs (I checked it with 2 different banks websites) are correct, preceded by https, the links are stored in Favs, so there was no mistyping. I tried to log in using Firefox and Internet Explorer. But anyway, if you say, there was some kind of a global issue, I'll check it later on, hopefully it'll work today evening or tomorrow. Thanks, Mate

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Just as potential points to previous reply (with "restart system"-suggestion/ask):

 

-- good to re-check things like: open F-Secure Main UI -> Browsing Protection module -> Settings -> Banking Protection tab and re-sure that status is "ON";

 

-- as example, I open next URL with my own browser:

https://www.nordea.no/

and this URL will trigger Banking Protection session (flyer); What about your experience?

 

-- you noted that your installation about "16.5", but on current days.. latest available F-Secure stable solution is "17.0" (possible to get autoupdate; OR trigger it by fresh installation);

for latest builds there was some changes/fixes for Banking Protection; Maybe your experience partly based on such setting; Another (more likely) possibilities -> some changes with your network settings (and F-Secure ?! do not able to detect banking website?!); Maybe possible to re-check that other features still work: http://unsafe.fstestdomain.com (test/check domain for check blocking "harmful"-rated pages; maybe possible switch protocol to HTTPS as re-check that page anyway blocked)

 

Thanks!

Bajron

Hi Guys,

 

Thank you for your posts. Unfortunately, the Banking Protection is still not triggered, when I open any bank website and then click on login option (I checked using Firefox and IE with few other banks, among others with nordea.no )

 

Yes, I did all the things you mentioned - checked if the Banking Protection is on, checked the exceptions, rebooted the computer, triggered manually the F-Secure update (it's still 16.5 version and I see the icons and the notes that the application and its all features are up-to-date)... I don't think there could be any network change... Or maybe by accident I typed any key combination (i.e. CTRL + something), which changed the settings? But anyway in the notification panel everything is green, everything is on, so it should work. I scanned also the whole PC with the F-Secure and no malware or other crap was detected...

 

That's strange, I will contact the helpdesk, maybe they are aware something I am not. I will let you know the results

 

Thanks!

Bajron

Hi again, I contaced the technical support (Polish) - they were a bit surprised, but advised me to re-install the whole security pack and provided me with the installation file. I did it and now the banking security works Now my version finally is 17.0. I couldn't upgrade my previous 16.5 version by clicking "Update/search for updates", so they really helped me. Thank you too, Guys, for your support!