Renewal special price offer on Mac more expensive than standard price

Hi,

 

The renew subscription on Mac seems to be broken. It offers the renewal on special price which eventually becomes more expensive than the standard price. Is this right?

 

The flow goes like this:

- 21 days left on subscription, problems in connecting (Freedome mac 1.19.3659.0)

- restart Freedome

- subscription expired note. Special offer popup

- link takes to US store (the computer is in Finland and set to location to Finland with language English)

- 5 devices for 13 months $59.99 one-time charge

- subscribe button pressed

- price becomes $77.72 (0.45e/mo more expensive than the standard price via F-secure website Finland)

- I bought the 12 month, 60e standard price and lost one month in the process

 

I was not the only user who experienced this price change issue.

Best Answer

  • LakshLaksh Posts: 4,432 Community Manager
    Accepted Answer

    Hi tasaista,

     

    My apologies for the delayed response. I had to check with the Freedome team regarding the renewal price difference.

     

    There are different kinds of renewal promotions and there was a simple mismatch of the promotion in the Freedome client and in our web store. I will escalate your post to our support team so that we can help to do a partial refund to match the correct price. Once I have escalated this case, one of our support agents will be in touch with you via email to continue the communication further.

    Ukko
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