F-Secure SAFE time limits blocking phone calls and SMS

kekeyork

Hello! I have F-Secure SAFE on my daughter's smartphone and I have set a daily usage limit of 2 hours. However, when the limit has been reached, F-Secure SAFE also blocks access to phone calls and SMS, as well as apps and the internet. As far as I understood, it should still allow access to phone calls and SMS even when the device time limit has been reached. I was hoping to fix this, as I am not going to risk using SAFE if it could potentially leave my daughter with a phone where she can't contact us. Is there any advice you could give on this? Many thanks!

[Deleted User]

Hi kekeyork,

 

May I know what is the smartphone used and the OS of this device?

kekeyork

Hi! The phone is a Samsung Galaxy J1, running Android 4.4.4 (KitKat)

[Deleted User]

Hi kekeyork,

 

Thanks for the update. Android 4.4.4 is indeed a supported OS for SAFE. I will escalate this case to our support and one of our support agents will get in touch with you via email for further troubleshooting and communication.