Freedome protection turns off at random on W10 PC

Over the last two or three months, Freedome protection has been turning off, apparently spontaneously, without notice and I usually only discover it when going to look at the Tracker Mapper.  The problem has not occurred on my W10 laptop or Android phone. 

 

I haven’t been able to determine exactly when protection has turned off, or under what conditions.  It does not matter which location I select.  The Freedome program has continued to run throughout these events, and the icons remain visible on the task bar, which makes it harder to immediately recognize that protection is off.

 

Is there a solution?

Thanks.

Best Answer

  • UkkoUkko Posts: 2,995 Superuser
    Accepted Answer

    Hello,

     

    Sorry for my reply.

     

    With my own experience:

    - when Freedome is "OFF" --> tray-picture (under taskbar/traymenu?) with gray-color;

    - when Freedome is "ON" --> tray-picture with blue-color (and not animated);

     

    Does your experience about situation:

    The Freedome program has continued to run throughout these events, and the icons remain visible on the task bar, which makes it harder to immediately recognize that protection is off.

    that Freedome tray-picture still "blue"-colored, but connection to Virtual location do not work?

     

    Or your experience about features like Browsing Protection/Tracking Protection?

     

    Thanks!

     

    // with other meanings - maybe you able to try contact F-Secure Support Channel:

    https://www.f-secure.com/en/web/home_global/contact-support

    because they able to check some required information more properly.

Comments

  • The icon that is pinned to the task bar is always blue.  The icon in the System Tray does change colour, but that is of no help because it is one of many icons that is hidden.

     

    In any case, I did take your advice and phone the support line, which resolved my problem.

     

    Thanks.

    Ukko
  • UkkoUkko Posts: 2,995 Superuser

    @LondonBobby wrote:

    The icon that is pinned to the task bar is always blue.  The icon in the System Tray does change colour, but that is of no help because it is one of many icons that is hidden.

     

    In any case, I did take your advice and phone the support line, which resolved my problem.

     

    Thanks.


    Hello,

     

    Good that the trouble is sorted!


    And, yes, taskbar's picture is always blue;

    I just did not pin it (and usually do close Freedome window) and did not think about this point; So switched to "system tray" under my reply (as potential meanings of your words). :)

    Also Freedome tray-picture is hidden by default, but I did replace it from "hidden"-status to "show always";  Mainly.. for sure that Freedome is ON (during use it);

     

    Thanks!

    LondonBobby
  • Thanks Ukko. That's a much better approach than putting Freedome on the task bar.
    Ukko
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