Ultralight SDK

milli22

I previously have F-Secure Safe installed and when the subscription ended I purchased it again. When trying to install it I get a notice about uninstalling F-Secure Ultralight SDK. I have uninstalled the previous version of F-secure and find no Ultralight file on my computer but yet I get the same notice. I also tried F-secure uninstall tool and Advanced Uninstaller Pro 11 but that didn`t work. What can I do??

Ukko

Hello,

 

Sorry for my reply. I'm also only F-Secure user;

For most useful and certified help -> you able to try contact F-Secure Support Channels:

https://www.f-secure.com/en/web/home_global/contact-support (chat or phone); Most likely they able to provide proper advices.

 

But my own unofficial suggestion can be about some points.

You able to re-check such steps:

 

--> Restart system;

--> Launch previous F-Secure Uninstallation Tool:

ftp://ftp.f-secure.com/support/tools/uitool/ (UninstallationTool.exe) --> this tool will remove other F-Secure solutions too (like Freedome or KEY, where for F-Secure KEY removing valid only for software, but not for "User Data");

So.. if you have installed Freedome or Key (or something else) -> it can be removed (good to know your subscription-information for proper reinstallation later);

 

After restart you able to try use "fresh" F-Secure Uninstallation Tool:

https://community.f-secure.com/t5/Common-topics/How-do-I-uninstall-F-Secure/ta-p/77915

https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe --> this tool will remove current F-Secure SAFE (?!) solutions and ability to remove log-files; You able to tick options about detected "items" and remove it;

 

--> After restart you able to try launch installation of F-Secure SAFE else one time (maybe good to re-download Networkinstaller from My F-Secure Account portal);

 

If it will still prompting about "F-Secure Ultralight SDK" -> maybe you able to find under filesystem/registry about "F-Secure" keyword; And manually remove folders.

 

Also I able to think -> what if there was "branded" F-Secure SAFE solutions by ISP or something like this -> and related solution placed under another name?

 

"F-Secure Ultralight SDK" with my own experience was about "F-Secure Ultralight AV" (beta/tp software) during try to install previous F-Secure SAFE builds (or maybe current too); Fresh F-Secure SAFE solutions included "Ultralight"-design -> and maybe such prompt can be about 'broken' previous installation.

 

Thanks!

milli22

Many thanks !!  You solved my problem, I am so happy !

I got the "fresh" uninstallation tool after downloading the support uitool.

 

Thank you Ukko!