Can't sign in to freedome

sihvon

Hi,

 

I can't sign in to freedome after installation in windows 10 or android. I have f-secure total subsciption active. It only shows "error 500" after i en ter my credentials. I have tried the reinstallation of freedome that didn't help. What can i do to fix this?

 best regards -Ilkka

Ukko

Hello,

 

Sorry for my ask.

 

But does it possible to login under My F-Secure Account portal with any of browsers?

https://my.f-secure.com/login

 

If possible -> and portal should work for you... sounds as there some certain trouble with application's abilities (since different platforms with your experience trigger "error 500") - maybe you able try to contact F-Secure Support Channel for proper investigation:

 https://www.f-secure.com/en/web/home_global/contact-support (when available);

---

Or maybe official response or suggestion from more experienced users comes under your topic (later);

 

Thanks!

 

// also - does your Total-subscription from F-Secure directly (or from other providers)?

Since -> I recently trired fresh Freedome installation and it was with abilities to choose operator/provider of subscription. While -> I have only subscription from F-Secure (Total): I tried to login under some of third party providers with random credentials and it also switched to  'error 500' (probably?!) - even expected some words about "wrong credentials";

[Deleted User]

Hi Ilkka,

 

Are you still seeing this issue with the login?

This issue has been fixed on our end, the login should work as usual.

sihvon

Hi Laksh,

 

Yeah. Now sign in works on each of my devices.

 

-Ilkka