F Secure Safe No internet connection

By mistake I released the licence on on my PC. I have tried to re install it but just get the message, 

 

No Internet connection . Could not connect to the server. Check that your internet connection is working and try again.

Connection to the internet is working fine. Any idea's anyone. 

Thanks

Answers

  • UkkoUkko Posts: 2,893

    Hello,

     

    Sorry for my reply.

     

    What state of F-Secure SAFE (Windows?) installation on current time? Does it listed under "Installed software"?

    If yes -> good to remove/uninstall it by common system steps;

     

    And then you able to try next things:

     

    --> Restart system;

    --> https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Uninstallation-Tool/td-p/31265

    Launch F-Secure Uninstallation Tool;

    --> Re-try fresh installation for F-Secure SAFE;

     

    Most likely - it should not be useful there -- but good to start from this;


    But some general suggestions:

     

    --> Basically when you released the license (under F-Secure SAFE Portal?!) and installation triggered that there is "expired license" -> there should be enough re-launch installer (downloaded from F-Secure SAFE Portal) as refreshing license/subscription information;

     

    --> If you uninstalled F-Secure SAFE; and then launch installer as fresh try; Just to clarify: which step trigger notification about "network connection trouble" (during first steps as prepare to installation?! during validation subscription? during downloading/installing modules) - if it visible?

     

    Thanks.

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