installation problems

Colin61

Ok, I renewed subscription and a message kept appearing saying I was not protected. So, reinstalled F secure having removed previous version but new message appeared saying there is no internet connection (there is) b. Not sure where I went wrong.

Ukko

Hello,

 

Do you talk about F-Secure AV/IS/SAFE or indeed about 'F-Secure Freedome'?

 

With any of meanings -> you able to try next steps:

 

--> Re-check that "F-Secure" uninstalled (based on system Control Panel - list of installed software);

--> If it listed -> uninstall by default steps;

--> Restart system;

--> Then you able try to use F-Secure Uninstallation Tool:

https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Uninstallation-Tool/td-p/31265

It also valid for Windows 10;

--> And try to install F-Secure solution else one time;

 

// F-Secure Uninstall Tool able to uninstall also other F-Secure solutions (if it installed):

So - good to be sure - that all "license-subscriptions"-keys/credentials is known for you (if there installed Freedome or so --> but your stuck about F-Secure SAFE/IS);

 

You able to try this steps... as first try (what if it can be useful); If not - there can be another suggestions.

 

Thanks.