SAFE has a problem with weebly.com

PC-Cobbler · July 2017

The four referenced systems are as follows, with all drives being SSDs:
- FS: F-Secure SAFE on W-7 64-bit
- FA: F-Secure Antivirus on W-7 64-bit
- BM: Bitdefender Free and Malwarebytes Pro 2.x on W-7 64-bit
- FL: Fedora Linux 25

Up until I installed SAFE, I had no trouble logging in to weebly.com. I would go to weebly.com and click on "Log In" (on the screen with people videos), on the next screen enter my email address and password and click on "Log In," and I would be transported to the screen which displays statistics. This worked fine on FA, BM, and FL, though with hindsight I now realize that with FA there was a multi-second delay getting to the screen which displays statistics.

As soon as I installed FS, the browser tab would freeze before reaching Weebly's statistics screen. So I started playing with SAFE settings. I turned-off Antivirus and Deepguard and I was able to get to the statistics screen. I don't remember how I did it, but with some combinations of settings, I got to the statistics screen but it then froze. Turning off everything also enabled me to get to the statistics screen. Then I uninstalled SAFE and accessing all Weebly screens became very fast. All this time I was able to use BM and FL with no delays (FA's subscription had expired).

Clearly SAFE has a problem with Weebly.

P.S. F-Secure's support for the U.S. could be much better. I tried to use chat, but saw a message similar to "No chat lines are available; try again later." I would have expected to be put into a queue. Then I called, but that was not a pleasant experience. The voice quality was typical for VOIP from India, i.e. the sound quality was no better than if the agent and I were connected via empty soup cans with a string between them. When I explained my problem, the agent accessed weebly.com and then announced that everything was fine, obviously not understanding that a login was involved.

Simon · July 2017

Have you tried this...?

Submit Sample

Ukko · July 2017

Spoiler

Hello,

Maybe F-Secure SAS can be useful only if there is known "URL/application" which blocked;

Quite possible that some "background"-resources can be blocked by F-Secure (there can be multiple steps to find them);

It should be suspected there - since you noted that F-Secure AV with normal view (where Browsing Protection module - not installed) ;

But - since your description about "freeze"-tab (and helpful/useful step with disabling AV/DeepGuard settings - while there can be also "Firewall"-tab as additional tab compare to F-Secure AV);

Maybe there long delay based on some scripts/resources or other - which scanned by F-Secure; I did not reproduce situation with my own experience (since - I did not publish website and did not get ability reach "statistics page");

If you able to re-check it else one time - maybe there good to see "if disabling" Browsing Protection (harmful-rated websites option) is helpful (or not); Or as small check with another browser (if trouble repeated with any of them);

What about Support - my own opinion -> it will be not useful until you (user) have to reach them (Support) when you find some troubles; And not they (Support) reach you (user) before this (or during this);

Generally - you should not get any troublesituations - even Support is available and able to help you;

I think that good that you noted your feedback - most likely it will be "handled" by Community Managers;

But for proper result - I think that you have to noted it two-three-four times else; Smiley Sad

Also - concerned "weebly.com" -> it possible that it blocked as harmful (false positive for common things; and not for some of other);
There was previously such topic - https://community.f-secure.com/t5/F-Secure-SAFE/Why-is-weebly-being-blocked/m-p/73756
While it should be marked as false-positive -> such harmful-rating probably based on exploiting by some users this service for some malicious and suspicious reasons; Not sure why F-Secure Labs do not monitor services like weebly.com more properly for avoid additional-false-positive detections for this domain (or their resources); IF THERE indeed trouble with Browsing Protection module and not some other;

So - maybe also good to re-check (not likely - since it should be known for you) that your website (created by weebly) is not marked as harmful;

Sorry for my reply;

Thanks;

Hello, Maybe F-Secure SAS can be useful only if there is known "URL/application" which blocked;Quite possible that some "background"-resources can be blocked by F-Secure (there can be multiple steps to find them);It should be suspected there - since you noted that F-Secure AV with normal view (where Browsing Protection module - not installed) ; But - since your description about "freeze"-tab (and helpful/useful step with disabling AV/DeepGuard settings - while there can be also "Firewall"-tab as additional tab compare to F-Secure AV);Maybe there long delay based on some scripts/resources or other - which scanned by F-Secure; I did not reproduce situation with my own experience (since - I did not publish website and did not get ability reach "statistics page"); If you able to re-check it else one time - maybe there good to see "if disabling" Browsing Protection (harmful-rated websites option) is helpful (or not); Or as small check with another browser (if trouble repeated with any of them); What about Support - my own opinion -> it will be not useful until you (user) have to reach them (Support) when you find some troubles; And not they (Support) reach you (user) before this (or during this);Generally - you should not get any troublesituations - even Support is available and able to help you;I think that good that you noted your feedback - most likely it will be "handled" by Community Managers;But for proper result - I think that you have to noted it two-three-four times else; Smiley Sad

Also - concerned "weebly.com" -> it possible that it blocked as harmful (false positive for common things; and not for some of other);There was previously such topic - https://community.f-secure.com/t5/F-Secure-SAFE/Why-is-weebly-being-blocked/m-p/73756While it should be marked as false-positive -> such harmful-rating probably based on exploiting by some users this service for some malicious and suspicious reasons; Not sure why F-Secure Labs do not monitor services like weebly.com more properly for avoid additional-false-positive detections for this domain (or their resources); IF THERE indeed trouble with Browsing Protection module and not some other;So - maybe also good to re-check (not likely - since it should be known for you) that your website (created by weebly) is not marked as harmful; Sorry for my reply;Thanks;

PC-Cobbler · July 2017

Yes, but the submittal system is not designed for a case like mine, not to mention those annoying ambiguous captcha tests which go on and on.

[Deleted User] · July 2017

Hi PC-Cobbler,

Glad that you shared your support contact issue with us. I have passed on your feedback to our support team so that they can look on your feedback.

Ukko · July 2017

Hello,

I able to add that, at least with my experience, next URL marked as harmful:

http://www.weebly.com/favicon.ico

It was visible under "Recent events" (dated to topic-start timestamp) and on current time such URL also marked as harmful-rated (blocked);

Just as feedback (not sure - if it should be related with your trouble - since blocked only this direct URL; but maybe there some another examples with statistics-page);

PC-Cobbler · July 2017

VirusTotal shows that URL to be okay, with only ParetoLogic showing it to be malware, but I think ParetoLogic's business model is to show many sites to contain malware. F-Secure does not appear to participate in VirusTotal.

PC-Cobbler · July 2017

F-Secure support told me that everything is fine, even though they admitted that they did not actually test it with a Weebly account. I won't be buying SAFE as a result.

Ukko · July 2017

@PC-Cobbler wrote:
VirusTotal shows that URL to be okay, with only ParetoLogic showing it to be malware, but I think ParetoLogic's business model is to show many sites to contain malware. F-Secure does not appear to participate in VirusTotal.

Yes, such URL (for favicon of website) can be randomly there (additionally to another certain direct URLs under weebly-domain, where indeed can be: hacked website; or certain malicious website; or certain weebly-own page is hacked/exploited);

But more likely - false positive detection;

It should not be with result about "blocking or freeze" tab (at least, all other weebly pages was not blocked with my experience.... even this direct URL is blocked);

But maybe under "statistics"-page (when website is published) under account-page -> can be other certain "denied" resources.

Or maybe there just "long-loading" page; Since weebly with my experience was with some strange view-points (even - I tried it with different OS and browsers);

Like slow-loading content or resources (but there also my network-connection speed not really good; and machines was not too much "speedy"); Also with kind of Adblocks - there can be much more visible "delay" or "freezes";

@PC-Cobbler wrote:
F-Secure support told me that everything is fine, even though they admitted that they did not actually test it with a Weebly account. I won't be buying SAFE as a result.

This is can be good conclusion, but there one good point about your experience:

-> Mainly you buy F-Secure SAFE as software, but not the Support;

F-Secure SAFE technologies/abilities generally much more powerful (in fact, there quite good quality and compare to another security solutions - well-designed and with quite good design; Even there some troubles with false-positives - basically with random-point of this; But also there not so many false positives "how it can be" -> compare to all other abilities to block indeed harmful pages); Also with my own experience - such things improved by F-Secure (even - some of "false positives" re-created time to time; then fixed, of course; And I still not really understand - if there indeed valid reasons for false positives detections or not);

Compare to Support abilities -> there maybe can be too much large difference between (as "experience/usefulness");

Where "F-Secure SAFE" as security solution is main "object" of purchase (and Support as 'option' - that could be improved); While all of main 'SAFE' options are quite good;

Also there was some stories... where Support-help marked as "good". So I also able to think that most of situation/requests handled with good result (but probably not all or not always possible to explain certain 'trouble');

Sorry for my opinion. Smiley Sad

Thanks!

SAFE has a problem with weebly.com

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