Login in Russian

I'm a Freedome user but today I logged into Safe, I had forgotten my password and when I returned my login text was in Russian. Marketing or something else? 

Comments

  • UkkoUkko Posts: 3,213 Superuser

    Hello,


    Sorry for my reply.

     

    What is "login text"?

     

    Text under "My F-Secure Account" portal -> https://my.f-secure.com/login ? Or text-letter after using "recovery password"-option?

     

    Thanks.

  • FogeliFogeli Posts: 2

    The first option. 

    Ukko
  • UkkoUkko Posts: 3,213 Superuser

    Hello,

     

    This page should (or able) to use system's language by browser-feature ability (if it allowed by system-settings).

    Or it possible by using VPN.

     

    If you did not use VPN-location or it totally not expected such localization --> so maybe you directly opened page from certain resource or website?!

     

    Since language under this page possible to re-change by certain key... like this:

     

    https://my.f-secure.com/home?locale=no_NO

    or

    https://my.f-secure.com/home?locale=da_DK

     

    Where you able to re-change locale parameter to your one.

    With your experience it possible to open page by next URL:

    https://my.f-secure.com/home?locale=ru_RU and then there can be stuck with "cache".

     

    Since - I not sure about potential steps before/after.... do you able to re-check next points:

     

    --> What localization will be opened by next page:

    https://www.f-secure.com/

     

    there should be redirect to local website, which F-Secure think there for your configuration;

     

    --> If there wrong (for you) detection - do you able to re-check with another browser (if it installed under your system)?

    there anyway such localization?

     

    --> Does it can be workaround if you manually re-change localization under My F-Secure Account portal page?

     

    By noted previously "URL"-key or under right-bottom part of page there should be "location"-dropdown - where you able to choose your one;

     

    Sorry for long reply.

    With my experience - there can be proper view about it; So - maybe you able to re-check previous meanings or maybe there possible to contact F-Secure Support directly (when it available);

     

    Thanks!

    NäsäviisasFogeli
  • RaiRaiRaiRai Posts: 171 Former F-Secure Employee

    Moved the topic to English forum.

This discussion has been closed.