Whoscall, a VERY useful app for blocking SPAM phone calls and SPAM messages
F-Secure SAFE REPEATEDLY flags this excellent app as 'undesirable' AND then the company acknowledes that this a 'false positive.'
So they promise to fix it and after a while the problem goes away.
Then, after a while it comes back AGAIN AND AGAIN!
This is VERY annoying and very bad service!
Comments
-
Hello,
Sorry for my reply. I'm also just F-Secure user (not an official F-Secure staff or teams) and my ask just as my own suggestion (and just interesting to know about it);
Your topic's tag have note "potentially unwanted application" - does it based on detection, which your got with Whoscall? Do you able provide certain "detection"-name or maybe screenshot;
Just brief search for "Whoscall"-query with Google -> there some topics, where application was unexpected app under user's device.
Do you talk about whoscall.com (and this application -> Whoscall - Caller ID & Block )?
Thanks.
-
-
@Joschka2 wrote:That's the application.
The flagging turns off for a while and then comes back on.
The ONLY option I'm given is 'remove all' and nothing else. But I REFUSE to remove this app and F-SECURE support has acknowledged (above) that the program is 'supposedly' not being flagged. BUT IT IS!
Hello,
I'm using F-Secure SAFE (technology preview/beta as FS Protection) under my this Android smartphone - so maybe there can be small difference between "design";
With my experience there next situation:
--> Maybe false-positive detection comes back - because there was recently update to Whoscall (5.19-build) - which maybe re-trigger something as detection (maybe false-positive else one time);
--> I able to download (as fresh installation) to Android from Google Play Market and install it;
Than - I able to launch it and maybe use it (not check it - since there just brief re-check and not enough experience);
--> I able to get detection for "Whoscall" as Potentially Unwanted Application - when I launch scan by FS Protection.
Detection-name there is (for me): "Android/Startapp.randomhash!Online"
Meanings there that since it based on "!Online" - it can be false positive on some potential triggers;
With FS Protection there was available next workaround (there indeed "view" that possible just "remove it"):
- after scan - there "detections" list - where detected apps and button "remove all"; I able to check more description for each application - or using "button" as back. Such as -> "back to previous page/tab/screen";
- There summary of scan and two buttons "Detection: number_of_them" and "Ok/Done";
I able to use button "Ok/Done" and it's placed notification that there is detected something but do not prevent use application (yet);
There can be notification like "if do not remove detected files - there can be potential troubles - are you sure do not remove them?!" (where possible choose related answer);
With stable F-Secure SAFE do you have there another experience and application is blocked to use (if you ignore/cancel/not remove it after scanning)?
Or there detection for Whoscall comes as real-time (not by manual using scanning option)?
Just as workaround - while there is "potential" false positive detection - maybe you still able to use application. If not - it more worst situation.
Thanks!
Also based on detection name as "Startapp" -> if I search "Android/Startapp" - there comes some search results about Advertisements-SDK for Android.
Probably with meanings that it possible to use under Android applications as Advertisements service.
So if it was not a random - maybe detection partly related not for Whoscall, but for "Startapp" as it can be used by some of applications as "unexpected and unwanted" ADs for users.
But I not sure - will be good to read proper response from F-Secure.
Sorry for long reply.
// generally there is available articles under F-Secure website:
https://www.f-secure.com/sw-desc/adware_android_startapp_online.shtml
https://www.f-secure.com/sw-desc/adware_android_startapp.shtml
If your experience also about Whoscall-detection as "Android/Startapp.randomhash!Online" - you able to read about articles (about potential reasons for such detection);
-
-
Thanks. But despite what the article you provide a link to states; that the user gets the options to remove, quaranteen, or keep.
But I do NOT get such options.
What I get is ONLY "Remove all" and nothing else. So I just exit the prompt. But it keeps coming back.
If I got an option to 'keep,' I would not be complaining.
-
I checked the 'details' link you provided and found this statement:
"The F-Secure security product will automatically prompt you for a desired action. You may choose to Uninstall, Quarantine or keep the file. "
I definitely do NOT get those choices!
Either the documentation is wrong or I have an outdated version that fails to automatically update.
-