My Subscription

Rob11

Belmar tried to sort out my problem with your product by taking over my computer but failed saying the problem was at F-Secure's  end and that he would get back to me via email later that day...............nothing. I will give you one more chance to sort this problem out and if not iI will expect my money back so that I can buy another Virus Protection, seems a shame as this would have been my third year with you and in the past have had no problems until this year.

 

Yours................Rob.

Ukko

Hello,

 

Sorry for my reply. I'm also F-Secure user; so there not an official answer/response.

  

Just if your topic not only feedback about situation, but expectation for some responses.

 

Since there community - there also F-Secure users, who able to provide some suggestions only (generally). If you want - you able briefly explain what kind of trouble there with your subscription (but do not provide any data/credentials and secret information); Your subscription/license not accepted by installation? Or something else?

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Just as common view - there possible that Support Agent (and also F-Secure official stuff/Community Managers) will back with workdays. If there already long delay with response from Support Agent - quite good that you created topic - F-Secure Community Team most likely with abilities re-direct concern (and re-check status of your query);

 

Thanks.

[Deleted User]

Hi Rob,

 

Thank you for your post, highlighting your concern. Let me assure you that I have brought this post to the support team's notice so that they can get back to you with further information.

 

I am sorry to hear about the email delay and your experience with the renewal.