F-Secure Freedome

Just took the latest update 1.16.3641.0.

It has crashed the program.

Have uninstalled/reinstalled with the download version on F-Secure Website (1.16.3641.0)

Rebooted pc numerous times. Freedome crashes even after reinstall.

Have now restored pc back to Freedome ver 1.15.3629.0 and evrything now ok.

I will not be taking the update 1.16.3641.0 again.

Any assistance would be gratefully accepted.

Comments

  • UkkoUkko Posts: 3,217 Superuser

    Hello,

     

    Sorry for my ask.

     

    Maybe there required additional information:

     

    - Does there was any notifications/words about crash?  Maybe it also can be visible under Windows Event Journal (as Application Error / crash information);

     

    Also, for example, if it happened at startup (under background); or with launch UI; or with trying to connect;

     

    Sorry for my reply.

     

    Thanks.

  • LakshLaksh Posts: 4,444 Community Manager

    Hi @Shorty109,

     

    As mentioned by @Ukko, more information about the crash will help us to troubleshoot further. Did it crashed once you restarted the device and was there any error message seen? If yes, please let us know.

     

    Were you able to open Freedome after the update?

     

    What is the OS of your device?

    Ukko
  • LakshLaksh Posts: 4,444 Community Manager

    Hi Shorty109,

     

    In order to investigate more about this crash with the Freedome recent version, it is recommended to contact our support team. They will look into the logs and analyze the reason behind the crash.

     

    You can reach them via chat or phone as mentioned here.

     

    Ukko
  • Shorty109Shorty109 Posts: 3

    Had a bad experience with latest Windows 10 upgrade. After a lot of faffing around eventually gave up and put pc into factory reset. F-Secure Internet Security & Freedome now working fine. Thank you for your prompt replies.

    Ukko
  • LakshLaksh Posts: 4,444 Community Manager

    Thanks for keeping us posted with your update, Shorty109!

    Ukko
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