Does F-Secure exist?

I have forgotten my security code. 

 

I've seen the posts about contacting support. Do they exist?

 

I get autoreplies when I submit tickets, but I haven't heard anything in three days?

 

WHen I try the online chat it just hangs there.

 

I've been on hold over the phone for 20 miutes now.

 

Has anyone actually spoken with someone from support?

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