Android software update now stops internet connection if Freedome is on

BH26

I have just updated the software on my Samsung galaxy tab S2 and now the tablet will not connect to the wi fi if Freedome is on. Should I uninstall Freedome and if so, will I be able to install again with the same activation code?

[Deleted User]

Hi BH26,

 

Have you purchased a multi license Freedome code or is it an appstore license? In either case, if your license is still valid, you can reinstall Freedome and use your license for activation.

 

BH26

It's a multi appliance (3) license. Is this a recognised problem with the Samsung update and should a re install fix it?

[Deleted User]

Hi BH26,

 

We have not heard any recent issue with Freedome and Samsung Android update. Could you brief us what the version of Android you updated and what is the version of Freedome installed on the device?

BH26

The Android version is 7.0 and it gives the security software version as ASKSv1.3_161228.

The Freedome version is 2.0.33.3236

 

[Deleted User]

Hi BH26,

 

Thanks for the update. As I see from the Google playstore, the current version mentioned for Freedome is 2.3.3.5684. Your version of Freedome on Android seems to be an old version (2.0). You could try to uninstall and reinstall with the recent version to check if the issue gets resolved.

BH26

New version now installed and problem seems to be fixed. Many thanks for your help. 

[Deleted User]

Great! Appreciate your update, BH26!