Impossible to buy Total

LasseR

Hi I have an excisting account connected to my email but by logging in I can only buy SAFE. The product I want to buy is TOTAL. Earlier subscription has expired. Seems to be impossible to delete the account and start fresh... Please advise me how to proceed! Lars

 

 

Ukko

Hello,

 

Sorry for my reply.

 

This article (Knowledgebase/How-To) can be related with your situation:

 

https://community.f-secure.com/t5/Total-security/Can-I-upgrade-from-F-Secure-SAFE/ta-p/86313

 

Main meanings there that most common step is created "another" account (with another mail-address);

But article also have potential another design for certain situations;

 

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But  if you want to save your current account (and do not create another one) maybe you have to contact F-Secure Support channel directly:

 

https://www.f-secure.com/en/web/home_global/contact-support

 

Maybe they able to provide some other tips or perform some steps;

 

Thanks.