5 licences

terrybrazier

Signed up with F-Secure through my Virgin mobile account and put it on my iphone5 no problem, 12 months free. I then tried to put it on my wife's Windows phone and it came up with 30 days free, not 12 months. She deleted app. I then sent it to her iPad and the same thing happened so that app was deleted.  Throughout these attempts it always said on my account 4 licences left. Can anyone explain the problem?

Simon

To be honest, we have similar problems posted on here all the time.  I think the only solution is to Contact Support by Phone or Chat so that they can look into your account.  

terrybrazier

Thanks for your advice Simon, I intend to contact them on Monday.  

Ukko

Hello,

 

Sorry for my reply.

 

Just as suggestion:

 

With Windows Phone there probably required to login with your account credentials (or with "invited" account credentials). This ability should be visible under FS Protection application UI (as Login button maybe) and it will switch trial (month?!) to your subscription (and take "license"). Do you have this experience?

 

At least  - based on my experience with Windows Phone (and maybe other mobile platforms also with such design).

 

Thanks. And sorry for my reply.

 

terrybrazier

Thanks my friend. Did as you suggested and it worked just fine.