Vancouver Servers and IMAP with my ISP

I am having problems connecting to my ISP's mail server through Vancouver.  I am using Outlook 2016 and the IMAP protocol.  If I reconnect to the Toronto servers it works again.  This seems to happen at random times.  As far as I know, the ISP's servers are located in either Vancouver or Victoria.  Any ideas?


  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Hello speedwagon,

    You might want to have a look at this article regarding email issues while Freedome is on.


    Could you give us more details on the error you observe when the problem occurs?

  • SpeedWagon
    SpeedWagon Posts: 7
    It hasn't failed today but the next time it does, I will capture the error message. Regarding the article, that is not the issue because one minute I can connect and the next I can't.
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    Thank you for the follow up. Let us know if the problem reappears.

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