Freedome not connecting after latest update (21.4.2017) and reinstalling didn't help

KHV

Hi,

 

Freedome stopped connecting after the update I ran 21th of April. Now I had time to study some more and did the uninstallation as well as new installation. But the problem stayed.

 

Please help. Almost three weeks without service is not nice :-(

Laksh

Hi KHV,

 

May I know the OS of your device in which you have the issue? Is there any error seen when you try to turn on Freedome?

 

May I know if it is the recent update from Freedome? If yes, what is the current version of Freedome on the device?

 

KHV

Windows 10 Home v 1607

 

No error messages, only the note: "No connection - Freedome is not securing anymore your connection and traffic". The same message when I have got while turning off the service by myself.

 

The first version which I updated on 21st of April was not working - and now it is the same with this version I insftalled on 5th of May. I cannot find Freedome version number easily... where is that information, or is the date information enough for you? I have downloaded and installed the version immediately from F-Secure pages, so most likely you have the version info on your side based on dates.

 

Thanks!

Laksh

Hi KHV,

 

I have escalated your issue to our support team. One of our agents will get in touch with you via email for further communication.

Laksh

Hi KHV,

 

Regarding your version question, you can find the version number for Freedome by any of the below steps:

 

> Right click the Freedome icon in the tool bar > Click About

> Open Freedome > Click Help > click About Freedome