Freedome not connecting after latest update (21.4.2017) and reinstalling didn't help

KHV
KHV Posts: 2
in F-Secure FREEDOME

Hi,

 

Freedome stopped connecting after the update I ran 21th of April. Now I had time to study some more and did the uninstallation as well as new installation. But the problem stayed.

 

Please help. Almost three weeks without service is not nice :-(

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi KHV,

     

    May I know the OS of your device in which you have the issue? Is there any error seen when you try to turn on Freedome?

     

    May I know if it is the recent update from Freedome? If yes, what is the current version of Freedome on the device?

     

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  • KHV
    KHV Posts: 2

    Windows 10 Home v 1607

     

    No error messages, only the note: "No connection - Freedome is not securing anymore your connection and traffic". The same message when I have got while turning off the service by myself.

     

    The first version which I updated on 21st of April was not working - and now it is the same with this version I insftalled on 5th of May. I cannot find Freedome version number easily... where is that information, or is the date information enough for you? I have downloaded and installed the version immediately from F-Secure pages, so most likely you have the version info on your side based on dates.

     

    Thanks!

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi KHV,

     

    I have escalated your issue to our support team. One of our agents will get in touch with you via email for further communication.

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi KHV,

     

    Regarding your version question, you can find the version number for Freedome by any of the below steps:

     

    > Right click the Freedome icon in the tool bar > Click About

    > Open Freedome > Click Help > click About Freedome

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