Freedome not connecting after latest update (21.4.2017) and reinstalling didn't help



Freedome stopped connecting after the update I ran 21th of April. Now I had time to study some more and did the uninstallation as well as new installation. But the problem stayed.


Please help. Almost three weeks without service is not nice :-(


  • LakshLaksh Posts: 4,444 Community Manager

    Hi KHV,


    May I know the OS of your device in which you have the issue? Is there any error seen when you try to turn on Freedome?


    May I know if it is the recent update from Freedome? If yes, what is the current version of Freedome on the device?


  • KHVKHV Posts: 2

    Windows 10 Home v 1607


    No error messages, only the note: "No connection - Freedome is not securing anymore your connection and traffic". The same message when I have got while turning off the service by myself.


    The first version which I updated on 21st of April was not working - and now it is the same with this version I insftalled on 5th of May. I cannot find Freedome version number easily... where is that information, or is the date information enough for you? I have downloaded and installed the version immediately from F-Secure pages, so most likely you have the version info on your side based on dates.



  • LakshLaksh Posts: 4,444 Community Manager

    Hi KHV,


    I have escalated your issue to our support team. One of our agents will get in touch with you via email for further communication.

  • LakshLaksh Posts: 4,444 Community Manager

    Hi KHV,


    Regarding your version question, you can find the version number for Freedome by any of the below steps:


    > Right click the Freedome icon in the tool bar > Click About

    > Open Freedome > Click Help > click About Freedome

This discussion has been closed.