Pop up notifications

Polly62

How do I stop the notification pop ups in F-Secure Safe,, they are there all the time and it is very annoying

 

Thank you

Ukko

Hello,

 

Sorry for my reply.

 

Which kind of notification pop-ups there? Such as - about what; or when? Does it certainly from F-Secure SAFE (and which platform / OS)?

 

Thanks.

Polly62

Hello, they are unread notifications and harmful files on my PC.  They pop up in the bottom right-hand corner of my screen every second.  The activity log shows mostly the same file.

Simon

Have you tried running a full virus scan?  Does the popup give any options as to what to do with the file?

Polly62

Hello

 

Yes have run full scan.  No options its mostly the same file, I tried to paste screen shot but would not paste.  The pop ups are every second, either saying Unread notifications or harmful file removed.

 

Regards

 

Polly62

 

Polly62

The file that keeps reocurring is 98013.bat, F-Secure says it has removed it but the notification say this every second .

Simon

It sounds like possibly something could be reproducing as soon as it is deleted.  Run a full scan in Safe Mode, and see what happens then.  Come back to us if you need further help with that.

Ukko

Hello,

 

As additional to previous reply.

 

Can be also helpful next step:

 

--> https://www.f-secure.com/en/web/home_global/support/contact-chat

 

Get direct support from F-Secure chat channel. Most likely they able provide technical support and re-fix situation about certain malicious files/activities.

 

If this step not an option and you still with this trouble...

I also able to think that can be helpful to re-check next points:

 

--> understand - does this notification happened all time or just when some application launched (as example - browser);

 

--> search more information about "Detection name" (and if destination not a Temp-folder - so maybe it can be more visible about "triggers").

 

Notifications about multiple detection (and "unread notifications") mainly  should be by real-time scanning. And with situations, when there activities per small timeframe.

Such as - if another software trying to access/create/drop such file; Or if it kind of "downloading".  Or maybe .bat-file can be as part of some of mail-letters-attachments.

tonyj

I had the same problem , I downloaded a free version of Malwarebytes {google it} you get 3 free scans & cleanup, it cleared it on the first scan .

Ukko

Hello,

 

tonyj, good that with your experience you got the proper result and system is clean!

 

But.. sorry for my reply/ask... just interesting for me:

 

I recently tried Malwarebytes 3 (and read some topics under their websites); So, there was words that Malwarebytes will detect just real malware (with meanings - if Malwarebytes detected something based on their signatures - it should be indeed malicious/harmful file);

 

So - if your experience also about F-Secure solutions (Total/SAFE/IS/AV) and F-Secure did not detect something under your system (with full scan) - it might be helpful/useful to known which file/detection was there? At least - for users (as knowledge) or for F-Secure (as improve their detections);

 

And I mean that if it possible do you able to add some information -> which harmful files cleared by Malwarebytes with their scan? With privacy meanings, of course.  For example, just filename (if it also 'numerals.bat' - so OK), detection (such as how Malwarebytes detect this file as harmful/malicious file) and destination (if it Temp folder or not; under certain zipped file or as direct file);

 

Or (/and) if you able - maybe there can be helpful for F-Secure users (and F-Secure detection design) if there possible transfer such samples/files to F-Secure Labs:

 

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-file

 

As harmful/malicious applications/files which not detected by F-Secure;

 

Sorry for my reply/ask.

 

Thanks!