No internet access with Freedome (Windows 7 fully updated with Kasperky)

Stan_Doe Posts: 2 Observer

When Freedome is turned on I cannot access the internet. Firefox/IE11 do not connect to the internet. I cannot get email either. Once Freedome is turned off everything works fine.

I am running Windows 7 /64bit on a MSI Z170-A Pro mainboard. Windows and Mainbord is fully updated.

From some other blogs I got some advise, to check the IPv6 and IPv4 which I did and found enabled.

Anyway I found under the TAP driver status the note that the network cable was removed ... strange.

You help to find the solution to this problem is highly appreciated.



  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi Stan_Doe,


    Since you mentioned you have Kaspersky installed on your device with Freedome, we have had similar posts related to this issue. Please check this post here.


    It is seen that a new update from Kaspersky caused the connection issue. Please check the link for more detailed information.

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Glad to know you were able to narrow down to the issue, @Stan_Doe. Thanks for sharing your solution with us.

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