Can't Open Freedome

g2s Posts: 2 New Member

I can't open the Freedome application after my Free Trial expired and I purchased a subscription.


  • g2s
    g2s Posts: 2 New Member

    I downgraded my Freedome software from 1.10.3502.0 to version 1.0.1517.0 based upon another forum discussion item which talked about issues with old hardware and video drivers. I can now see the FreeDome GUI, but when i try to turn on the VPN I get an error message: Something went wrong, we are sorry. I created the error report. Where do I send it?

  • TinaL
    TinaL Posts: 17 Former F-Secure Employee

    Hi @g2s


    To send us the error log, you will have to create a support ticket. Once you get a reply from our support team, you can send them the file.


    Here is the link to the support page:


    Best regards,


  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi g2s,


    Just before you get in touch with support, could you review the article here? What is the OS of the computer in which you have Freedome installed?


    Did Freedome work well during the trial period and was it unable to open Freedome recently?

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