Can't Open Freedome

g2s
g2s Posts: 2 New Member
in Privacy VPN

I can't open the Freedome application after my Free Trial expired and I purchased a subscription.

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  • g2s
    g2s Posts: 2 New Member

    I downgraded my Freedome software from 1.10.3502.0 to version 1.0.1517.0 based upon another forum discussion item which talked about issues with old hardware and video drivers. I can now see the FreeDome GUI, but when i try to turn on the VPN I get an error message: Something went wrong, we are sorry. I created the error report. Where do I send it?

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi @g2s

     

    To send us the error log, you will have to create a support ticket. Once you get a reply from our support team, you can send them the file.

     

    Here is the link to the support page:

    https://www.f-secure.com/en/web/home_global/support

     

    Best regards,

    -Tina

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi g2s,

     

    Just before you get in touch with support, could you review the article here? What is the OS of the computer in which you have Freedome installed?

     

    Did Freedome work well during the trial period and was it unable to open Freedome recently?

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