F-Secure BSOD crash Windows 10

Antman11
Antman11 Posts: 3 New Member
in F-Secure Internet Security

Hi,

 

The file fsgk.sys is failing driver verification at boot and gives an IRQL_NOT_LESS_OR_EQUAL Blue Screen.

 

This is using I/O verification, Force pending I/O requests & IRP Logging enabled in driver verifier.

 

I have reproduced this error on two PCs both running Windows 10 x64 version 1607.

 

Is this a known issue?

 

Thanks

 

Anthony

 

 

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Antman11,

     

    If you are still seeing this issue and can reproduce it, I would recommend to contact our support team via phone/chat so that they can troubleshoot this further.

     

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  • jayjam
    jayjam Posts: 1 New Member

    my computer has crashed with message 'system thread exception not handled' and quoted the problem as fsgk.sys . Please advise.

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  • Ukko
    Ukko Posts: 3,611 Superuser
    Laksh wrote:

    If you are still seeing this issue and can reproduce it, I would recommend to contact our support team via phone/chat so that they can troubleshoot this further.

     

    Hello,

     

    This advice (from quote^ ) should work. At least, as part of investigation. Because F-Secure direct channels as: F-Secure Chat or Phone support able to research and redirect information to related people.

     

    ========

     

    Because this channels maybe not available on current hour...  Just as my temporary ask -> do you mean that it was one-time situation? Or your computer/system not possible to use or run (because it stable goes to BSOD)?

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