Banking protection banner out of place

dayvan

Hi,

 

When I enter a banking website, the banking protection banner appears on the very right side of my screen and is "cut in half". As a result, I cannot see or click on the buttons to interact with it (see picture).

 

 

Any idea why it's happening and how to fix it?

 

Thx!

Laksh

Hi dayvan,

 

May I know what and which version of the product are you using? If you are not using the latest version of the product, kindly update the product to the latest version. Also, could you please check if your Windows Updates are up-to-date?

 

Does it happen with all the browers on your computer?

dayvan

Hi Laksh,

 

I am running F-Secure SAFE 16.5 on Windows 10 release 1607 - everything seems to be up to date. It does happen with all browsers.

 

Note that this issue occurs on two laptops featuring UHD screens, with display scaling set at 250% (default manufacturer setting, I haven't changed anything).

 

Thanks for your help!

Ville

Hi @dayvan

 

It's a problem in our graphics library. Either 4k resolution or scaling triggers it (we're not exactly sure which one). As a workaround you need to close the browser, that will end the banking session.

 

Our plan is to update the graphics library in 17.1 release (so not the next one, but one after that). That will hopefully fix this issue.

 

Ville

(F-Secure R&D)

 

dayvan

Hi @Ville

 

Thanks for the info! Good to know that it's a known issue and a fix is in the works.

 

Would you have a tentative timeframe for the availability of release 17.1?

Ville

@dayvan

 

I can't promise that the fix will be in 17.1 because backlog and priorities change constantly. If everything goes as planned it would be autumn this year.

 

Ville

(F-Secure R&D)

 

dayvan

@Ville I understand. Thanks for your help

Towyboy

Has this been resolved as it is happening to me. Very irritating.

Ville

@Towyboy

 

It's solved in beta version.

 

Ville

(F-Secure R&D)

 

cvvorous

when will this fix be making it into the stable version? it's extremely annoying.

Ville

Hi @cvvorous

 

The version started rolling out to production today. However, it is heavily throttled (5000 updates / day), so it might take a while until you receive it. The throttling will be opened up after Christmas vacations typically.

 

Ville

(F-Secure R&D)

 

cvvorous

Will new installs pull down the updated version, or will they grab the previous version pending automatic update at a later date? I don't have it installed on the affected PC because the banking banner was too annoying (and closing the browser generally didn't end the banking session)

Ville

Hi @cvvorous

 

New installs get the latest (updated) version always.

 

Ville

(F-Secure R&D)

 

cvvorous

great - just reinstalled and received build 17.204.x and can confirm the issue is fixed. thanks again!