account ID never emailed

Hi.

I purchased an annual account last night and activated it on my phone and laptop with the account ID that was displayed on-screen, but was never emailed that account ID as expected so now I can't activate any other devices.

Where can I find that ID? Can it be sent to me?

Thanks.

--Cmasin

Comments

  • LakshLaksh Posts: 4,440 Community Manager

    Hi cmasin,

     

    I have asked the support team to resend your purchase details for Freedome. Please check your email and let us know if you have received it.

  • cmasincmasin Posts: 2

    I have not received it. Perhaps a typo in the email address or some other disconnect?

    --Cmasin

  • LakshLaksh Posts: 4,440 Community Manager

    Hi cmasin,

     

    Could you check your spam or junk folders to see if you might have received it there?

     

    If not, please get back to me via private message with your email address/purchase information for us to check.

     

This discussion has been closed.