Low speed

Hello guys,

I'm very new here. Have Freedom VPN yesterday installed on my Win10 machine. Everything seems to be o.k. but the internet-connection is very slow. Of course I know that a far server makes it slower. I looked to the details of  the networkadapter and saw there only 100MBit/s. Guess it should be 1GB/s.  Is this right?

Can I change this to 1GB/s?

Maybe someone can explain to me.......

Best regards

Comments

  • LakshLaksh Posts: 4,444 Community Manager

    Hi Jotortelli,

     

    Sorry for getting back to you late. Are you still seeing the slowness in the connection with Freedome on?

  • Hello,

    does'nt matter. And yes I still experience slow speed. Any speedtest result in about 20Mbits/sec. Usually I have about 300Mbits/sec. So I wondered and found the adapter (freedome-tap) with 100MBits/s. My Realtek adapter shows 1GBit/s. Tried to update freedome-tap driver but seems it is up to date.

    So maybe you have an idea about this. I have a public Ipv4 address an Ipv6 activatet in my router and private network.

    Hope you can give me enlightment

     

    Best greetings

    Jotortelli

  • LakshLaksh Posts: 4,444 Community Manager

    Hi Jotortelli,

     

    We would like to know what location are you trying to connect which causes the slowness.

  • Hello,

    thanx for feedback. Slowness is on every connection. I use normally German Falkenstein. The farer connection generate less speed, for example USA Westcoast will only  generate 15 MBits/s.

     

    Best regards

    Jotortelli

    jorelikins
  • LakshLaksh Posts: 4,444 Community Manager

    Hi @Jotortelli,

     

    This might need some investigation with logs from our support team. Kindly get in touch with our Support team for further troubleshooting.

     

    Hi @jorelikins,

     

    Regarding your issue, do you have Kaspersky Secure connection or Kaspersky Internet Security running on your PC along with Freedome? If not, as mentioned above, please get in touch with our support for further troubleshooting.

This discussion has been closed.