F-Secure's "support"

makis

Here is my problem,

My license is for 3 pc's

I received a pop up from FSIS 2012:”your computer is not protected,firewall malfuction.Please restart the computer”.I did it and seems to be ok,but after 5 minutes received again the same message.I decided to uninstall the product(I used FS removal tool)and to re-install,to solve the problem.But,when I tried to re-install,the product refused,because(as it warned me)all my subscribtions are in use!!!

I wrote down to support team and explain my problem.But until now,nobody answers...so,I am now without FSIS on one of my computers and I have had to download Kaspersky's trial,to not stay unprotected on the web...and it's ok with me,I am not a newbie and I know what to do,to protect my computer,but what about people who do not have basic knowleages?Should be unprotectable,till someone from support answers them?

Sad to say,but F-Secure's support is pathetic...

My request number:

Number: 1-496963972

Created: 2012-02-23 10:59:54 AM

nayan007

Hi, Please use this link to contact the F-Secure support. I will suggest you to please call them and tell them the request number,so that you will know about it's progress. :- http://www.f-secure.com/en/web/home_global/support/contact

makis

Hi nayan007,thanks for reply.I have use exactly this link,to contact support.Sorry,but I can't see why have to be charged to call them...isn't support's obligation to answer the request of a client?

Hugo

curious! I have the same problem and I decided anything yet ...

[Deleted User]

Hello Makis,

 

Please contact our support through the following page:

http://www.f-secure.com/en/web/home_global/support/contact  ,

you can always use our chat or send us an email if you are reluctant to use the phone.

 

makis

Hello Ben,

thank you for reply.I used the link that you suggest me yesterday,to send again a request for help.Until now ,nobody answers me

makis

At last,problem solved today.Everything seem to be fine now,exept this:when I am logging in to "my F-Secure" account,I read that I have 2/3 licenses in use.Whith right click to F-Secure icon-view my subscriptions-I read this:FSIS 2012, 2/5 subscriptions in use!!!The truth is that I have a license for 3 computers and all of them are in use,now.

Also,I have to say a few things:It's not only to build a good product...it's also very important the ''aftersales".For a customer this matters...It is unexeptable to leave a client over a week,without help.F-Secure has to do a lot,to improve this...

My 2 cents