Purchased One year license from Amazon but got only 2 months

faith_healer
faith_healer Posts: 3
in F-Secure Internet Security

Hi,

 

Purchased One year license voucher from Amazon but got only 2 months.

 

Is there a way to correct this faulty licensing. 

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Comments

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi faith_healer,

     

    Is it the license voucher for Key product which you are referring to?

     

    Since you have purchased it from Amazon, have you checked with them if this is indeed a 1 year voucher? If you can provide me the license code in a private message, I can check the validity period of this voucher.

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  • faith_healer
    faith_healer Posts: 3

    Sent you PM. Do you have some customer support email, phone no etc? The contact information given in Amazon are all outdated. 

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi faith_healer,

     

    Could you please confirm which F-Secure product are you referring here?

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  • faith_healer
    faith_healer Posts: 3

    F-Secure Stop Virus Anti-Virus- 1 PC, 1 Year (Voucher) (Old Edition)

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi faith_healer,

     

    As we checked the license details, it is seen that the license key was first used on 28/4/2016. That's why, the license is expiring on 28/4/2017 which is 2 months from now.

     

    If you have only recently purchased this license, You have to contact Amazon India or the respective seller to check on the purchase.

     

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