Purchased One year license from Amazon but got only 2 months

faith_healer
faith_healer Posts: 3 New Member
in F-Secure Internet Security

Hi,

 

Purchased One year license voucher from Amazon but got only 2 months.

 

Is there a way to correct this faulty licensing. 

Like Awesome

Comments

  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi faith_healer,

     

    Is it the license voucher for Key product which you are referring to?

     

    Since you have purchased it from Amazon, have you checked with them if this is indeed a 1 year voucher? If you can provide me the license code in a private message, I can check the validity period of this voucher.

    Like Awesome
  • faith_healer
    faith_healer Posts: 3 New Member

    Sent you PM. Do you have some customer support email, phone no etc? The contact information given in Amazon are all outdated. 

    Like Awesome
  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi faith_healer,

     

    Could you please confirm which F-Secure product are you referring here?

    Like Awesome
  • faith_healer
    faith_healer Posts: 3 New Member

    F-Secure Stop Virus Anti-Virus- 1 PC, 1 Year (Voucher) (Old Edition)

    Like Awesome
  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi faith_healer,

     

    As we checked the license details, it is seen that the license key was first used on 28/4/2016. That's why, the license is expiring on 28/4/2017 which is 2 months from now.

     

    If you have only recently purchased this license, You have to contact Amazon India or the respective seller to check on the purchase.

     

    Like Awesome
This discussion has been closed.

Categories

Pricing & Product Info