Website and new android installation tell me subscription has expired, but showing as active on wind
Hi I purchased FREEDOME 12 month 3 device subscription directly from the F-Secure site after a trial period and installed on two android and one windows device.
It is working and reports 'ACTIVE valid until 20 Oct 17' on Windows laptop and android phone.
However, when I log into my account with same the login details as both devices, at https://my.f-secure.com/portal/welcome it reports 'Your trial period has expired' and shows only '
F-Secure SAFE Expired 14/11/2016 3 devices Manual renewal'' under Orders and Payments, with no listing of my FREEDOME licence, active or expired.
When I install on additional devices and log in it also says 'Subcription has expired'.
My Reference Number is xxxxxx and I purchased on 19 Oct 16.
If I just activate on the new device via the voucher code it works fine but I want to associate it with my account on the same email address. How do i do this please - How can I get my account to recognise the valid subscription for FREEDOME?