Issues with YouTube

Hofres1
Hofres1 Posts: 2 New Member
in Privacy VPN

Since a couple of days, videos in the iOS YouTube App (10.2.1) won't start when vpn is switched on. As soon I switch off vpn the video runs without a problem. The issue maintains with any chosen location. Also: safari does not show any signs of issues. Please help, thx

Like Awesome

Comments

  • [Deleted User]
    [Deleted User] Posts: 0

    Hi Hofres1,

     

    Does the Youtube videos play if you turn off Browsing protection and Tracking protection (with Freedome turned on) one by one?

    Like Awesome
  • Julinde
    Julinde Posts: 2 New Member

    my YouTube starts but any video will stop playing after a few moments. With Freedome off everything is fine.

    Like Awesome
  • Tapsucca
    Tapsucca Posts: 499 Former F-Secure Employee

    Hi @Julinde and thanks for the info.

     

    We will now try to re-produce the issue with our Freedome Team and I will get back to this as soon as I have more info.

    1Like Awesome
  • Tapsucca
    Tapsucca Posts: 499 Former F-Secure Employee

    Hi,

     

    We were unable to re-produce the issue.

     

    Have you tried to re-install Youtube-app and Freedome?

     

    Like Awesome
  • Julinde
    Julinde Posts: 2 New Member

    Hi, since your last reply it worked fine again, without installing the apps again.

    BTW, when I changed the location from Germany to either Hong Kong or US West coast it also worked (when it didn't with the German location).

    Like Awesome
  • Hofres1
    Hofres1 Posts: 2 New Member

    Hi and sorry for my delayed reply. I don't know why but the problem solved itself. It works fine ever since. Anyhow, it seems that some locations are much more reliable than others. I use US Eastcost for 90% of the time. 10 % Vancouver. If I decide to change to Germany or Sweden for instance, the network will freeze after 10 or 15 minutes. Just to mention it. Thanks

    Like Awesome
This discussion has been closed.
Feedback on New Design

Categories