Initialization failed

SkippyNL Posts: 3 New Member

Useing the freedom apart on my Samsung s6 I am getting this error. 


On my Samsung tab the VPN is working OK. 

Tried deleting and reinstall the app but error is still the same. 


How can we troubleshoot this? 


  • Laksh
    Laksh Posts: 4,224 Former F-Secure Employee

    Hi SkippyNL,


    Could you please provide us a screenshot of the error message in order to troubleshoot further? Does it happen with all the locations or only with a particular location?


  • SkippyNL
    SkippyNL Posts: 3 New Member




    Unable to select a location 

  • Ben
    Ben Posts: 2,020 F-Secure Product Expert

    Hello SkippyNL, 


    It looks like you are not using our standard Freedome from Google playstore. 

    Could you tell us where did you download Freedome from?

  • SkippyNL
    SkippyNL Posts: 3 New Member

    It is from google playstore just the (CloSe) version. Also send an email to them no reply yet.

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