Initialization failed

Useing the freedom apart on my Samsung s6 I am getting this error. 


On my Samsung tab the VPN is working OK. 

Tried deleting and reinstall the app but error is still the same. 


How can we troubleshoot this? 


  • LakshLaksh Posts: 4,444 Community Manager

    Hi SkippyNL,


    Could you please provide us a screenshot of the error message in order to troubleshoot further? Does it happen with all the locations or only with a particular location?


  • Screenshot_20170210-194054.png



    Unable to select a location 

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello SkippyNL, 


    It looks like you are not using our standard Freedome from Google playstore. 

    Could you tell us where did you download Freedome from?

  • It is from google playstore just the (CloSe) version. Also send an email to them no reply yet.

This discussion has been closed.