Cannot activate my Freedome subscription

Hi!
I bought a one year subsciption to Freedome while I was still using a free trial of it (that worked perfectly on my windows pc). I couldn't activate the subsciption with the code that I had received but thought it was due to the free trial. Now that the free trial has expired I still didn't manage to activate my subscription, and it said "couldn't verify access code" and now "expired". Now after having uninstalled the program and when trying to reinstall it, it suggests me as only option a new free trial and then doesn't allow access due to "problem with server connection".

What should I do to activate my subscription?

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