VPN shows I am in Mexico when I choose East Coast

This one is driving me crazy and I haven't been able to resolve it through tech help. I have even formatted my hard drive, reinstalled windows, reset my router to factory settings, built it back up, etc. Nothing seems to work. Been happening for about a month. Any ideas? Internet Service Provider says it's not on their end; when VPN is off, location is accurate. When on, it shows wrong location, constantly - resulting in default pages in Spanish. Help!

Comments

  • LakshLaksh Posts: 4,444 Community Manager

    Hi JustJeff,

     

    I noticed that you have a ticket opened with our support regarding this issue. I also see that the ticket has been escalated for further troubleshooting. They should be able to advise you further about this once they have checked in detail.

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