Rejected Subscription Code

I got a code from my Comcast email to get a free FREEDOME subscription. I went to inupt the code and it denied the code saying I already used it. I have never used the code before and I don't know why it didn't work. I tried to contact the support and no one answered me.  I tried two days in a row and neither time did I get a technichian to answer me. And, yes, I did make sure the timing was right.

Comments

  • LakshLaksh Posts: 4,428

    Hi Jon4,

     

    I have escalated the post to our support team regarding your issue. One of our agents will get back to you soon for further troubleshooting.

     

  • Jon4Jon4 Posts: 2

    I received a subscription code from my XFINITY email and when I tried to enter it, the code said that it was already used. This isn't true and I haven't touched the code previously. I want to get my free subscription, but the code isn't working. Please help!

  • LakshLaksh Posts: 4,428

    Hi @Jon4,

     

    We have already escalated your post to our support team and they have replied to you via the case. Kindly get in touch with them and they will be able to assist you further.

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