As I remove a subscription?

Hugo

Greetings team of F-Secure!

I have the following problem, I reinstall F-Secure Internet Security and says: Error and use all subscriptions and only use it on a PC. What would be the possible solution and how I can prevent this in the future? 

 

Product name: F-Secure Internet Security 2011
Order Date: 08/16/2011
Up to 3 PCs IS

beiker

Hi. Is F-secure full uninstalled before the installation? And what OS are you using? 

Hugo

OS Windows 7 32 bits

Hugo

Hello, I guess the proper way to uninstall F-SecureUninstallationTool.exe is with the tool, because it is the signing on the server and then passes this... How do I remove the subscription?

[Deleted User]

Hi Hugo,

In case the subscription key is locked and you cannot activate it, please contact our support so the key can be checked and unlocked if needed.

To contact support, please go to following address:
http://www.f-secure.com/en/web/home_global/support/contact

Hugo

First of all thanks for your quick response, but I still have the problem because I did not account for technical support chat, any idea why?

I guess time is based on support or not?
Because I do the query from Central America (-6:00)

Hugo

Solved! 

Thanks for the help, finally get the answer that wait technicalsupport. Since I released the key and I can reinstall the product again. But the truth I prefer to use the beta!  

Greetings and maybe we see around here again, just that the nextwill be to help instead of asking for help, soon!

 

 

Amiga

Hi!

 

I have the same problem.

 

What to do?

Hugo

Hi Amiga,

You have two options one to use a beta key, and the other arm yourself with patience and waiting for a reply from tech support, what I did is first call for help right here to bear witness, then order a case and finally put my beta key. As you can see I do not solve anything.

But at last F-Secure support replied saying that my problem was solved. For that took 2 weeks! are very slow to say just that. for now I recommend you use a trial key for later use the subscription key. I can help you with something else?

 

 

 

Amiga

I found help by myself...

 

I had the IS2012 beta and there is a tool for reset subscription 

 

Thanks for the answer anyway.