How to get a refund?

The chat feature doesn't work, nor does the US support phone number.  I'm trying to submit a support request but don't know how.  Can someone help me out?  I signed up through google play.

Comments

  • LakshLaksh Posts: 4,439 Community Manager

    Hi bicyclos,

     

    As the Freedome purchase was done through the playstore, they are the contact point for any refund. You have to cancel the subscription in the Google play store.

  • Hello, looks like if it's beyond 48 hours, the refund request has to go through the app developer (you guys), and you guys have a 30-day guarantee policy.

     

    From Google's refund support page (https://support.google.com/googleplay/answer/2479637?p=play_refund&hl=en&visit_id=1-636199011887707761-2469697292&rd=1)

     

    Contact the developer

    If 48 hours have passed, the developer is responsible for deciding if you are eligible for a refund. Contact the app developer directly and ask for a refund. You can find an app developer's contact information listed on an app or game's Details page on Google Play. For instructions, go to help with an Android app or game.

     

    From the Freedome homepage (https://www.f-secure.com/en_US/web/home_us/freedome):

     

    All plans include:

    • Protect up to listed number of devices, including PC, Mac, Android, and iOS
    • Unlimited data plan
    • No account or registration needed
    • 30 days of money back guarantee
  • LakshLaksh Posts: 4,439 Community Manager

    Hi bicyclos,

     

    Kindly get in touch with our support team via phone or chat in order to assist you further with the refund request.

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Bicyclos, 

     

    The "money back guarantee" applies to all the plans presented above on the product page and those are the multi-platforms subscriptions purchased from our E-store.

     

    As you ordered from Google playstore, you can only use your subscription on Android devices, and the 30 days money back guarantee doesn't apply to your purchase. All purchases from the app-stores follow the refund policies of the stores from which they are purchased.

  • I'd like go know! Smiley Sad

  • I'd like to know because it doesn't work on my second IPad! Smiley Sad
  • I do believe that automatic answers and so I still have no solution to my problem! I want to terminate!

  • BenBen Posts: 2,641 F-Secure Product Expert

     

    Hello coeurceltique, 

     

    Could you tell us from where you purchased your subscription? 

This discussion has been closed.