VPN loses Internet connection on i-pad

TT10
TT10 Posts: 5
in F-Secure FREEDOME

When I switch on F-secure Freedome on my i-pad, I immediately lose my internet connection. I am in a Marriott Hotel in the USA with London UK as my virtual location. I am not having the same issue on my Windows 10 PC. Any suggestions please?

Cane
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Accepted Answer

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi TT10,

     

    Is both the PC and the iPad in the same Wi-Fi network? Does the PC have Freedome on in the same network and does the Wi-Fi work normally?

    Like
  • TT10
    TT10 Posts: 5

    Hi Laksh,

    No solution yet. Yes PC and iPad have same wifi connection and both have Freedome, yet the moment I turn Freedome on on the iPad, it loses the wifi connection.

     

    TT10 

    Like
  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi TT10,

     

    Could you please try the steps mentioned in this article and see if it helps? If you still see the issue happening, please get in touch with our support via phone/chat in order to troubleshoot further.

    Like
  • TT10
    TT10 Posts: 5

    Thanks Lash,

    I have now moved to a new location and don't have the issue here. However, I am back at Marriott tomorrow and it will be interesting to see if I have the same problem there. I will follow the steps in the article, if so. Thanks

    Like
  • TT10
    TT10 Posts: 5
    Yes...seems to be OK here now...very strange...thanks for your help
    Like
  • Laksh
    Laksh Posts: 4,444 Community Manager

    You're welcome! Great to know Freedome is working again on your iPad.

    Like
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