No connection since 3rd Jan windows 10

Adam10

Hi

 

I can no longer connect using Freedome. It states that DNS servers won't reply, that they are either wrong or don't exist. I tried this with multiple destinations, all with the same result. I had an update on my PC monday night, so I assume this has caused the problem.  I never had a problem before with F-Secure, and would really like to continue using this product, so any help would be really appreciated.

 

Thanks

 

Adam

[Deleted User]

Hi Adam,

 

Could we have a screenshot of the error message? Please let us know the version of Freedome installed as well.

 

Adam10

I have uninstalled and re installed the program a couple of times, so the version is the latest one on the website (cant seem to find a version number anywhere)

 

Screenshots would be in swedish, but say

 

Network diagnostic in windows

 

DNS server doesnt answer

 - Computer trying to use a DNS server that is incorrect or does not exist

[Deleted User]

Hi Adam10,

 

Are you currently located in China?

Adam10

No, currently in Sweden

[Deleted User]

Hi Adam10,

 

Since you have already tried to uninstall and reinstall, please contact our support via phone or chat to check on your issue further.