No connection since 3rd Jan windows 10

Adam10
Adam10 Posts: 3
in F-Secure Freedome VPN

Hi

 

I can no longer connect using Freedome. It states that DNS servers won't reply, that they are either wrong or don't exist. I tried this with multiple destinations, all with the same result. I had an update on my PC monday night, so I assume this has caused the problem.  I never had a problem before with F-Secure, and would really like to continue using this product, so any help would be really appreciated.

 

Thanks

 

Adam

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Comments

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Adam,

     

    Could we have a screenshot of the error message? Please let us know the version of Freedome installed as well.

     

    Like
  • Adam10
    Adam10 Posts: 3

    I have uninstalled and re installed the program a couple of times, so the version is the latest one on the website (cant seem to find a version number anywhere)

     

    Screenshots would be in swedish, but say

     

    Network diagnostic in windows

     

    DNS server doesnt answer

     - Computer trying to use a DNS server that is incorrect or does not exist

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Adam10,

     

    Are you currently located in China?

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  • Adam10
    Adam10 Posts: 3
    No, currently in Sweden
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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Adam10,

     

    Since you have already tried to uninstall and reinstall, please contact our support via phone or chat to check on your issue further.

     

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