Can not register Freedome after hard drive crash...
Hi, on December 9. 2016 I bought F-Secure Freedome VPN with 3 licenses.
I have a 12 month 3 device subscription. I have used all 3 license one on iMac, one on Windows 10 PC and one on iPad.
Everything has work fine on all three devices, and I have no complaint about the product.
My iMac setup is:
Model Name: iMac
Model Identifier: iMac11,3
Processor Name: Intel Core i7
Processor Speed: 2,93 GHz
Number of Processors: 1
Total Number of Cores: 4
macOS Sierra version 10.12.2 newest version.
Well, the situation I am in now began when I was in a need for upgrading my iMac Hard Drive and got me a brand new SSD Drive and put it in. I installed a fresh copy of MacOS Sierra 10.12.2 (same version I had before but on my old Drive) on that SSD Drive and MacOS was functioning great, installed the application from Adobe Creative Cloud, set up my E-mail Client and so forth, everything was fine. I restored from a backup I had, F-Secure Freedome for Mac onto my new SSD.
Here begins the problem…
Fired up F-Secure Freedome for Mac and put in my „Code” and a window opened with the information that I had used all of my licenses. Ok, I needed help with this and I tried yesterday to connect with your Chat channel but did not get any respond. I search the F.A.Q and did find similar cases as mine and it seems to have been solved by the IT people at F-Secure. Please help me.
Picture of what I am talking about.
Comments
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Hello Kletturinn,
Please refer to this article to better understand the message you observed.
Sorry to hear that you couldn't reach our support.
PS: I moved your post to the correct board.
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