How can I recover a lost product subscription key?

Hi,
I cant find the mail with my subscription key for Freedome (F-Secure).
I bought it on f-secure.com.
I have it Aktiv on my computer but i would like to install it on my phone.

Best Answer

  • LakshLaksh Posts: 4,426
    Accepted Answer

    Hi Tommy87,

     

    I have asked our Support team to resend your purchase email to your email address. Kindly check the email for your subscription code.

Answers

  • Thank you,
    I recievd the email with the code.
    Saved my day :)

     

    Friendly Regards
    /Tommy.

  • LakshLaksh Posts: 4,426

    Glad to know it helped, Tommy!

  • oldbilloldbill Posts: 2
    i also have lost my subscription code can you resend my email please
  • LakshLaksh Posts: 4,426

    Done, @oldbill! Your purchase email is resent to your email address.

  • TorleivTorleiv Posts: 3

    Seems to me this is a reoccurring issue, why not make the key visible in programme in stead  of hiding it? 

  • oldbilloldbill Posts: 2

    Email received , thanks for your help.

  • jumi_jumi_ Posts: 1

    Hi,

     

    I have also lost my subscription key and can`t install Freedome to my new mobile phone. Can you send subscription key again?

     

     

  • LakshLaksh Posts: 4,426

    Hi @jumi_,

     

    Your subscription email for Freedome has been resent to you. Please check your email for the subscription details.

  • Hi Lakash, I have the same problem, could you or someone send the subscription key? Thank you! 

  • LakshLaksh Posts: 4,426

    Hi @Freedomefan,

     

    I have asked our support team to resend your order email to you. Your license code details should be in that email.

  • Same issue 

  • Ya-RiYa-Ri Posts: 1

    Hi, I have the same problem. Could you send me the code as well?

     

    Thanks,

     

    Jari Avikainen

  • LakshLaksh Posts: 4,426

    Hi @Ya-Ri,

    Your purchase order email has been resent to your email address. You can find the code in there.

     

    Hi @Airborne82,

    May I know if you have purchased Freedome from us directly or is it from the appstore? Could you please elaborate on your current issue to assist further?

  • Hi Laksh,

    couöld you ask someone to resend it again?

    I am at a location where i am rarely, however I have full access to my emails etc. And again I am lost with how to recover the product subscription key. Doesn´t matter how much I go through the emails a couple of months back, I find no trace of any subscription key sent to me. And yet, I did manage to get it to work in August. 

    Apparently I have bought the license at cleverbridge.

    Please help.

  • LakshLaksh Posts: 4,426

    Hi @Freedomefan,

     

    I have asked our support to resend it. Kindly mark the email as important so that you can easily find it in the future.

     

    You may also directly contact our suport team via chat or phone if you would like to know any details about your subscription key.

This discussion has been closed.