Confusing subscription management
When I bought a Freedome subscription for 12 months 3 devices I recived an e-mail with subscription activation instructions:
- Download here (check)
- Install Freedome (check)
- Choose subscription from the sidebar menu and enter the code (doesn't work) - instead I get to choose from:
- Subscribe now (takes me back to the site so I can buy a subscription again),
- Have a code? which sounds like the correct way of activating the product but it does nothing, it just says "Validating Voucher please wait... " (I don't have a voucher code?...),
- Log in - I created an account thinking maybe this is the place for the activation, but no - instead I get three months free trial for F-Secure Safe and I cannot add any other types of subscriptions when authenticated on My-F-Secure.
I tried to chat with support but no technician connects to my chat and it automatically disconnects after 20-30 min of waiting. I tweet to F-Secure about the chat support issues - no reply. So, this is my last attempt to get some answers: How do I simply activate Freedome?